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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like Expedia. The hotel was fine but my Expedia reservation didn't go through to their system and I had to pay out of pocket and get a refund from Expedia.
Great time clean rooms and the staff was friendly
Business response:
Thank you for being a guest at Extended Stay America and reviewing your experience. It was a pleasure to know you had a comfortable stay in your clean suite and that you were happy with the friendly service you received. On behalf of everyone, we invite you to our property on your next trip. Sincerely, Hotel Management
Family Fun Need to clean the bathrooms better
Business response:
Jessica, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us. We value your feedback and look forward to welcoming you all back soon. Sincerely, Hotel Management
Average room for average price It was fine, just average. But I also wasn’t expecting The Ritz. The room / bathroom could use some cosmetic fixes, but seemed clean enough. There was no remote for the TV in the room, so I had to go back to the front desk who were able to find one. And the light next to the bed was not working; I didn’t want to bother with maintenance or change rooms, so I simply reported it when I checked out. Certainly not a “deal breaker”. In general, it was about what I would expect for what I paid.
Business response:
Ronald, thank you for your review. We are glad you had an overall satisfactory stay. However, we are sorry for the issues you encountered in your suite. We will share your concerns with the maintenance team for review and action. We value your business and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
I didn't like that i reserved and paid for a king sized bed smoking room and i got 2 double beds non smoking room.
Business response:
Thank you for your review. We apologize for not living up to your expectations, and we were unable to provide you with the suite of your choice. We have followed up with our front desk team to make sure we do not disappoint you in the future. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.