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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not very clean. There was still milk and stuff in the refrigerator from previous people.
Business response:
It was disheartening to read about your sons’ stay. We apologize for the cleanliness issues in your suite. We will surely review this with our housekeeping team for their review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Very nice place to stay . I enjoy staying at the Extended Stay America . I frequent the place alot .
We checked in 45 minutes late and received our room key. Went to the room only to be surprised that it was not cleaned at all. Check in was supposed to be at 3. We finally got into our room after 6
Business response:
Mary, we appreciate you sharing your feedback regarding your recent stay. Prompt and impeccable service is a must, and we are sorry for the unfortunate delay in getting your accommodation ready for your arrival. We also apologize for the initial suite offered to be unclean. We will share this with our housekeeping team to be more diligent. We hope the remainder of your stay made up for this and that you will choose to stay with us again in the future. Sincerely, Hotel Management
It was a pretty good stay but could’ve been better The maid service was horrible. I left a garbage bag outside of my door she kept on knocking on my door several times after I asked her if she could take it because I don’t know where to put it she never took it so therefore I had to leave the garbage bag in the room she was very rude about it never showed me where I could throw it out she said I had to throw it out but I didn’t know where. I’m at the time I was working and I kept on having to get up and answer the door three... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.