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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled like an ash tray and carpet, walls, floors were dirty plus worn. Rooms around me had people coming and going all night. The noise kept me up, final I gave up on sleep. I got dressed and left since I didn't want to use the shower and walk on the floors. I totally understand why the room was so inexpensive. Never will I go there again.
Business response:
Dear Lauryn, Thank you for being our guest. We sincerely apologize for the issues that affected your stay with us. Our intention is always to ensure that our guests have a satisfying experience, and we appreciate you bringing your concerns to our attention. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we w... read more
The room stunk. We tried opening the windows but they were both broken. Bed sheets had a stain and so did the duvet. Chair was broken. Small hairs in tub. Smoke detector wires exposed. On the positive, no bugs. Avoid this place.
Business response:
Dear Maria, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the maintenance and cleanliness concerns is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much... read more
Family stay My family stay was good.
Business response:
Dear David, Thank you for choosing our hotel for your visit to the area. While we are glad you and your family were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. We would love another chance to bestow the hospitality we customarily provide. Thank you again for your feedback, and ... read more
NOT SO GOOD!
Business response:
Dear Guest, We are truly sorry to hear that your experience fell short of expectations. Our goal is to provide a comfortable and enjoyable stay, and we apologize for any shortcomings you encountered. Your feedback is invaluable, and we will use it to address areas needing improvement. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management
Hotel had a weird smell. Some of the furniture is pretty worn. Bed was hard with stiff, scratchy sheets. There was no oven with 2 electric burners, a decent size refrigerator, an ancient microwave, sink, cabinets and countertops. No coffee maker/no dishes. The coffee at breakfast tasted kinda moldy. (After a couple sips, I tossed it out) I don’t mind the “grab n go” concept, but you have to make sure you go early enough or all of the muffins and oatmeal (things to eat) are gone. I wish they had had a fruit grab and go option... read more
Business response:
Dear Michelle, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We value your input and hope to have the opportunity to welcome you back for a much more comfortable stay in the ... read more
If i could give 0 stars I would; 1st room tv didn’t work and water running in the tub wouldn't turn off room was run down. 2nd room was worse found sperm on the bed skirt I had to go to front desk to get gloves and clean linen because housekeeping staff was off duty shower and bathroom sink stopped up with long blk hair I had to get my own cleaner floor was dirty food and animal droppings in drawers no cooking or serving utensils on Saturday no frontdesk staff computer locked us out room we almost missed the comedy show Hote... read more
Business response:
Dear Juliet, It is disheartening to see your comment, as this is far from what we want our guests to experience. The lapse of service and the overall atmosphere of the property you describe is unacceptable and not representative of the standards we aim to uphold. We understand the importance of feeling safe and comfortable, and we assure you that we will address these concerns to create a more pleasant environment for our guests. We appreciate your patience in these matters and hope to have the opportunity to regain your tru... read more
A roof over your head that is all The free breakfast was oatmeal and coffee!
Business response:
Dear James, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our guest experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.