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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for the faint of heart Location pretty decent for ease of access to hospital, also grocery store and gas station next door. Pretty much sums up the positives. I rented two rooms, one was pretty unclean, when sheets were pulled down bed had dirt all through it in one of the rooms. We had requested a coffee pot for just one of the rooms and were told they aren’t available when in fact there is a sign in room that says, just ask! We asked multiple desk attendants. For it being a non smoking facility the whole place smelt li... read more
Business response:
Dear Bobbi-Jo, We are grateful for your detailed feedback and apologize for the shortcomings you encountered during your stay. Please accept our apologies for any inconvenience caused by the cleanliness issues and the misinformation regarding the coffee pot availability. Your comments regarding the odor and breakfast options will be addressed internally to ensure improvements are made. We appreciate your recognition of our day shift staff and regret if your interactions with our evening and night shift staff were not up to o... read more
Couldn't sleep because people were arguing all night.. Woke to to the fire alarms going off And everyone having to leave the hotel. We found our smoke alarm in the dresser of the hotel room so good thing we didn't have a fire in our room lol
Business response:
Dear Jessica, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please retu... read more
Family stay My stay so far is great.
Closed to stores
Business response:
Dear crislinda, Thank you for your review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management
I was happy about getting a kitchen but there was no kitchenware!!! The bathroom was very old. The paint was peeling. The curtain holder was broken and would not keep the curtain closed taking a shower. It took 5 minutes to get hot water. Location was great. Next to a grocery store and dollar tree for the last minute "forgets" breakfast was a muffin and coffee or tea
Business response:
Dear HEATHER, Thank you for taking the time to share your thoughtful feedback. It is regrettable to see that you encountered some challenges during your stay with us. Please accept our sincere apologies for the lack of kitchenware and the maintenance issues in your room. This falls below the standard of service we strive to deliver. Please know that we keep dishware at the front desk to ensure cleanliness, and our staff provides them upon a guest's request. We're sorry for any miscommunication while checking you in. We will ... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.