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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine for no frills and a bed to sleep in The staff was friendly and professional. I had a problem with plumbing in my room and the staff moved me right away. The main problem with the hotel is that it is really run down. Definitely has seen better days. That and the smell of weed that permeates the hallways. Thankfully, it did not fill my room.
Business response:
Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate your feedback and hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Valuable customer Didn't originally get the room I booked online. The room I did have was good and clean but the people staying above me was very loud and obnoxious,kept us up at night and woke us up early in the morning. Such a disappointed.
Business response:
Jessica, thank you for choosing Extended Stay America and for taking the time to post a review. We are glad you were pleased with most aspects of your stay. However, regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
At this time they had no ice machines but everything else was nice
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. However, we regret not meeting some of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
5 star stay The stay was great and the staff was very attentive to all of my requests. 5 stars. In my book.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.