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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff Rude But The Place Nice
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had an overall pleasant stay with us. However, we are sorry you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Clean, quiet, great location, at a nice price. Front desk rarely staffed. Not even a bell to attract anyone's attention.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a peaceful stay with us and liked our ideal location. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
everything
No
Immediately after parking the car I stepped out onto a pile of dried up chicken bones that had clearly been there a long while. I then proceeded to follow a trail of more chicken bones right to the front door. I then stood at the front counter for several minutes before one of the three people working greeted me. The first room they put me in was nothing I would pay money to stay in. I would rather sleep in the car on the side of the road. They second attempt was tolerable. I would be embarrassed to tell anyone I even stayed... read more
Business response:
Thank you for selecting our hotel and evaluating your experience. We apologize for the cleanliness issue and the condition of the initial suite offered to you at check-in. We will discuss your comments with our housekeeping team to be more diligent moving forward. We truly hope you will give us another chance to prove we are committed to providing a comfortable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,119 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.