This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Clean and convient
Business response:
It was a pleasure hosting you at Extended Stay America. We are delighted to know you had a great stay and that you appreciated the cleanliness of our property. Thank you for choosing our hotel, and we look forward to seeing you again soon. Sincerely, Hotel Management
Not the best The hotel is in a great area had plenty of options to eat from. But when you walk in the hotel seems run down. The room was gloomy, there were no cups or buckets for ice. Tv signal kept going in and out. Bathroom sink stayed full of water when you used it because there was no way to open the drain to let the water out because it had been broken off.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry for the maintenance issue and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chanc... read more
Business response:
We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Lasana, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room was nice for just me I requested a non smoking room as soon as I entered you could tell the previous guest smoked in there. As I was cleaning the room there where cigarette ashes between the bed and night stand. There where hairs in the bathroom and the floor had dirt on it. All in all the room was nice. Apparently they just give you a room and call it non smoking and don’t have designated rooms for either or
Business response:
Dear Joshua, thank you for taking the time to give us your feedback. Your comfort is always our top priority, and the conditions you describe in your guest room are unacceptable. We have addressed this with our housekeeping team, and we are confident all our suites will be fresh and spotless for our future guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Great
Business response:
Quiagerria, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.