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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in process was quick and simple. Bed was comfortable. Two light fixtures did not work. Several stains, worn paint, etc in the room. For one night's stay that wasn't a huge deal. I wasn't thrilled to be woken at 3AM by a staff member vacuuming the hallway.
Business response:
Dear Elaine, Thank you for choosing us and sharing your feedback. We appreciate your positive comments regarding the quick check-in and comfortable bed at Extended Stay America. Your feedback about the maintenance issues is valuable, and we'll address it promptly to enhance our guests' experience. We apologize for the inconvenience caused by the early morning noise and hope it didn't overshadow your stay. We look forward to welcoming you back for an even more enjoyable visit.Sincerely,Hotel Management
Very pleasant
It was very comfortable
Business response:
Dear Jamera, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you were pleased with your time with us. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management
The rooms where very gloomy and out of date
Business response:
Dear Jamera, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Room not available that had been booked, given a second room that was next to ongoing construction and strong chemical smells, tried third room. Condition was fair, worn, mold on gasket of refrigerator, small bugs in bathroom, smell from heating/air conditioner. Opened window for fresh air. Hallway smelled of more chemicals masking underlying odors. Left property after one night, will not return. I should have read deeper into reviews.
Business response:
Dear Robert, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.