This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one advised us that we did not have maid service and upon coming back to hotel late in the evening finding the bed unmade was a big dissapointment. Had I knowm I would have made it myself, also towels ee used were left on batroom floor as we expected them to be picked up.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were not informed about our housekeeping schedule. To ensure that a situation like yours doesn't happen again, my team is being trained on how to communicate this effectively at check in. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Comfortable, Clean & Quiet This hotel was very nice. The staff were very courteous and polite. The room was clean and comfortable.
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our clean and comfortable hotel. I truly appreciate your kind comments regarding our friendly and accommodating staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Nice place Room was clean and the folks at the desk were super nice. Just stayed for an evening, but no complaints to share!!
Continental Breakfast very limited... Great service and room. Only complaint is the "grab and go" breakfast. We were expecting a continental breakfast when booking the room but it was basically coffee, fruit, cereal bars and packaged muffins. Great for those who like that "grab and go" stuff but not so great for those expecting a more traditional continental breakfast (bagels, toast, cereal, juice).
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I am proud of our staff for providing excellent service and a great room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Nice place to stay, but can't live there! The staff was above and beyond friendly. Very pleasant in dealing with me. Only issue I had was the room. I requested a non-smoking room which is what I was given, but the room wreaked of smoke. The staff attempted to spray Fabreeze, but no effect. Everything was fine except for that. The room was nice, but I was under the impression that there was supposed to be pots, dishes, etc. But there was nothing there. How was I supposed to use the stove top if there is no way to cook?
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.