Extended Stay America - Rochester - Henrietta

Cona 

on Expedia

11 years ago

Whoops! Wrong room! Checked in a bit late and was assigned a room...ok...well, when we went to the roo there was DEFINETELY SOMEONE IN IT! We quickly retreated (while probably scaring the pants off the people...if they weren't off already;) and went to the lobby to explain the situation, and it was dealt with...slowly. I hope the concierge called the room we busted into and explained the mishap, bit I kinda doubt they did. 

StamfordShri 

on Expedia

11 years ago

Better then normal The common area could have been made better with one more elevator and refreshner. I did not like the cooking smell from other rooms and decided to go to another hotel the next day but it got better over the day. Kitchen was very helpful with utensils, microwave oven and a full sized refrigerator which saved lot of money and time for us. Over all it was good. 

Anonymous 

on Expedia

11 years ago

Acceptable but nothing more Worst cable TV channel selection I've seen in quite some time. 

Chris F 

on Expedia

11 years ago

Conveniently Located We arrived late and the check in was easy however, we had been notified on route that one of the rooms I had confirmed that morning was now unavailable and I had to settle for a queen bed instead of a king sized bed. Once there when my wife and I entered our room the toilet seat was up and there was feces and toilet paper in the toilet. My sons room had no silverware for him to use. They also had no toiletries available when he went to the desk to get some shampoo because he had forgotten his. I was offe... read more

Joe 

on Expedia

11 years ago

Forget the breakfast The room was fine just different policies than I have every experienced--there was no service at all unless the stay was more than 7 days so we had to get our own towels, soap, empty trash, etc. Also the breakfast was coffee, granola bars, packaged muffins and an apple, all of which ran out very quickly so we needed to get breakfast outside. Staff were not at the desk most of the time and had to be called from their back room. I guess if you are only looking for a place to sleep and wash and plan cook yo... read more

Eric 

on Expedia

11 years ago

Pleasantly surprised Very helpful staff, clean comfortable room, all in all great stay. 

Anonymous 

on Expedia

11 years ago

Nice comfortable,clean room,but no shampoo or hair dryer. 

Anonymous 

on Expedia

11 years ago

Passing Through. Good room. Helpful staff. Nice accomadations. Good price.