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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed for Travel Stop We arrived very late into the wee hours with two dogs, and the front desk person (a gentleman) was very nice and accommodating when we asked for a late check out so we could get some sleep. They didn't even charge us for the extra couple of hours past check out. The hotel is located in a great spot for access to major highways, and the staff was very nice. That said, our room wasn't very clean. We're used to "dog rooms" not being the best rooms in the place, and we understand that, but the fridge in th... read more
Business response:
Thank you for sharing your experience with us. We are happy to read your remarks about the friendly service you received; however, we are very sorry that the cleanliness of the room was lacking and that the ice trays were missing. In response to your feedback, I am retraining our housekeeping staff and reviewing our room inspection procedures. Still, I’m glad to read that you had a positive stay overall. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other... read more
Not terribly clean I wasn't expecting much but we were traveling with our mini-dixieland so it was the first place that accepted pets without an large, nonrefundable deposit. Someone's dirty socks and underwear were in plain sight on the bathroom floor. There were dead bugs and food on the floor under the peninsula intended for eating and working. Not so great. Staff was friendly and efficient.
Business response:
Thank you for the feedback about your stay at our hotel. I appreciate your comments about our staff; however, the room conditions you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as implementing deep cleaning procedures. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide y... read more
Our Home Away from Home We live in California. When our daughter was admitted to Monroe Community Hospital, we had to find a place to stay while we were in Rochester for up to 6 weeks. We found the Henrietta Extended Stay to be a comfortable yet economical solution.
Business response:
I want to thank you for taking the time to post a review of your experience with us. I truly appreciate your comments regarding your stay at our hotel. I’m thrilled that we were able to accommodate your needs with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Front desk was extremely pleasant. I would stay here again with no problem.
Business response:
I appreciate you taking the time to write such a wonderful review. I am proud of our staff for providing you with exceptional customer service! I will be sure to share your comments will our entire team. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Comfortable stay for us and our dog. Stayed for three nights while waiting to move into our new home. We chose this hotel because they allowed pets. They were very accommodating, putting us on the first floor by an exit door. The room was comfortable and it was a good location, close to restaurants and shopping. A grocery store is right night door. Breakfast was enough to get by with muffins, oatmeal, cereal and some fresh fruit. A good value for the price.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm thrilled that you found our hotel to be a great value! I truly appreciate your comments regarding our pet friendly policy, comfortable rooms and our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
The room was pretty clean but there were hairs in the bathroom before I used it. The knob for the shower was broken which caused the shower to drip. There were adequate towels but no washclothes. The front desk provided one when requested but would not bring the wash cloth or extra blanket to the room even though I requested on my way out. The staff was friendly.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the cleanliness and maintenance issues you experienced. I will address these matters with our staff to ensure that this is not repeated. We are sorry for this issue, but we are happy to read that we provided you with pleasant customer service during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
My boyfriend and I stayed here after a late flight into Rochester. It's about a $20 can ride from the airport. The room and service were great for the price and for a one night stay. The area is a little scarce.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our hotel to be a great value and enjoyed our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Not bad The staff i met on duty was not helpful. I arrived and I spent at least 10minutes before she attended to me.I could see her working on something in the back office. When she returned, she did not apologize to me for waiting. The worst thing that happened was she looked at me and told me that I book with the third party she is not able to give me a nonsmoking room. When I threaten to call the Expedia to cancel my reservation she offered to put me in what she called a showroom, pretty close to the desk and I didn't sle... read more
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for the delay you experienced at check in. To make sure this doesn't happen again, I am going to address this with the front desk staff. We hope to have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.