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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel if you can get a room for under $80 The staff was very friendly and accommodating. The room, well it's outdated, needs some upgrading. Even though they said that they just did renovations, it's obvious that it was just a quick touch up nothing major. The bathroom, needed to be more clean ( shower curtain was dirty on the bottom, and some hair was in the tub and on the walls. The tissues were super cheap worse than the toilet paper. Overal, it's an ok hotel if again you get it for cheap.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bathroom was not as clean as it should have been. To prevent this from happening again, my team and I will be reviewing our cleanliness procedures to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience... read more
hotel close to expressway Good room need updating of facilities. Need remodeling in lobby
Business response:
Thank you so much for posting a review of our hotel. We're so pleased to hear that you enjoyed your stay at hotel. We will review your comments and look into continuing to improve our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Average, Middle-of-the-Line Hotel First off, let me say that Carmen - the receptionist - was very friendly and helpful. The rooms themselves are sparse, however. The bed wasn't all that comfortable, the kitchen was outdated and the white cabinets made me feel like I was in a hospital or something whenever I was in the room. The bathrooms are fine, but the towels are tiny and of poor quality and, unfortunately, there were a couple of dirty ones in my room. Also, I was disappointed that they did not have a gym. If you're not e... read more
Business response:
Kristin - Thank you for taking the time to write a review. We are glad that you received quality service from Carmen; however, we are disappointed to hear that we did not exceed your expectations. We will continue working with our staff to improve our hotel and our guest's experience. Thank you again for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Great Value Taking my son to college at Rochester Institute of Technology and needed a place to overnight. Extended Stay was a great discovery. Nice room, great kitchen, very comfortable bed. Staff provided friendly service. We will definitely make this our go-to place every time we come to Rochester.
Business response:
Thank you so much for posting a review of our property. It's great to hear that our hotel was able to accommodate you and your son. The staff and I are pleased to read that we were able to provide you with a comfortable and convenient room with a kitchen. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Rochester Wonderful, clean I recommend this hotel very highly.
Whoops! Wrong room! Checked in a bit late and was assigned a room...ok...well, when we went to the roo there was DEFINETELY SOMEONE IN IT! We quickly retreated (while probably scaring the pants off the people...if they weren't off already;) and went to the lobby to explain the situation, and it was dealt with...slowly. I hope the concierge called the room we busted into and explained the mishap, bit I kinda doubt they did.
Better then normal The common area could have been made better with one more elevator and refreshner. I did not like the cooking smell from other rooms and decided to go to another hotel the next day but it got better over the day. Kitchen was very helpful with utensils, microwave oven and a full sized refrigerator which saved lot of money and time for us. Over all it was good.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.