Extended Stay America - Rochester - Henrietta

Brian 

on Expedia

10 years ago

Nice place to stay, but can't live there! The staff was above and beyond friendly. Very pleasant in dealing with me. Only issue I had was the room. I requested a non-smoking room which is what I was given, but the room wreaked of smoke. The staff attempted to spray Fabreeze, but no effect. Everything was fine except for that. The room was nice, but I was under the impression that there was supposed to be pots, dishes, etc. But there was nothing there. How was I supposed to use the stove top if there is no way to cook? 

Anonymous 

on Expedia

10 years ago

It worked for the short time . I don't care to write more thank you 

Jennifer W. 

on Expedia

10 years ago

good hotel Its a good hotel, clean rooms. Very at tentative staff. Good for the money but o wish the extended stay perks offered more future stay discounts versus coupons to Papa Johns. Otherwise, good choice for a clean, quiet, no frills hotel. 

Larry 

on Expedia

10 years ago

Hotel Review My hotel electronic key had to be renewed almost every day. It was a pain when you get out of the car when is raining or snowing to find out your key card dosen't work. Back in the car to drivr to the main enterence to get the card updated, back in the car to drive back to my enterence to go to my room. The hair dryer did not work but I did not report it to management. The hotel location was very good, close to everything. Room rate was fair. I will probably stay there this summer when go back up there to visit. 

Edward 

on Expedia

10 years ago

Nice room with kitchenette The room was clean and comfortable, with a kitchenette for convenience. The neighborhood is pretty much strip mall motif. I had asked to check out an hour later than required, which the desk clerk said would be fine and that he would make a note of it... Apparently it slipped his mind, since the cleaning person AND her supervisor were banging on my door at 11:10. 

Lois 

on Expedia

10 years ago

stay in ROC, NY Shower was wonderful, bed was very comfortable. Breakfast was fruit and granola bars, nothing gluten free. I thought I saw a pool was onsite (website) rechecked website: In small writing (only certain hotels) - not happy! 

Jessica 

on Expedia

10 years ago

Hard to find, poor parking Hi i drove past this place 4 times, bad location, the parking lot looked horrible with loose stone and trash