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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
stay in ROC, NY Shower was wonderful, bed was very comfortable. Breakfast was fruit and granola bars, nothing gluten free. I thought I saw a pool was onsite (website) rechecked website: In small writing (only certain hotels) - not happy!
Business response:
Lois - Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your shower and comfortable bed during your visit with us. As well, thank you for your feedback regarding our grab-and-go breakfast and our lack of a pool. Your comments will be very helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the future.
Nice family Hotel Staff was very nice, originally I had a smoking room, didn't notice that when booking... but the next night they switched it to a non smoking room. Very friendly and there was a stove and fridge in the room!
Business response:
Thank you so much for posting a review of our hotel. Please accept our apologies that we were unable to provide you with a non-smoking room when you checked in; however, I am glad to hear that we were able to quickly accommodate you the next day. As well, I'm glad that you enjoyed our friendly staff and your fully equipped kitchen during your visit with us. We look forward to having you visit with us again in the future.
Quality for the price I stayed at this location before. It seemed to have been upgraded. Pleasant staff as always.
We stayed just one night after attending a wedding in town. It was nice, just what we expected.
Good hotel if you can get a room for under $80 The staff was very friendly and accommodating. The room, well it's outdated, needs some upgrading. Even though they said that they just did renovations, it's obvious that it was just a quick touch up nothing major. The bathroom, needed to be more clean ( shower curtain was dirty on the bottom, and some hair was in the tub and on the walls. The tissues were super cheap worse than the toilet paper. Overal, it's an ok hotel if again you get it for cheap.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bathroom was not as clean as it should have been. To prevent this from happening again, my team and I will be reviewing our cleanliness procedures to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience... read more
hotel close to expressway Good room need updating of facilities. Need remodeling in lobby
Business response:
Thank you so much for posting a review of our hotel. We're so pleased to hear that you enjoyed your stay at hotel. We will review your comments and look into continuing to improve our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Average, Middle-of-the-Line Hotel First off, let me say that Carmen - the receptionist - was very friendly and helpful. The rooms themselves are sparse, however. The bed wasn't all that comfortable, the kitchen was outdated and the white cabinets made me feel like I was in a hospital or something whenever I was in the room. The bathrooms are fine, but the towels are tiny and of poor quality and, unfortunately, there were a couple of dirty ones in my room. Also, I was disappointed that they did not have a gym. If you're not e... read more
Business response:
Kristin - Thank you for taking the time to write a review. We are glad that you received quality service from Carmen; however, we are disappointed to hear that we did not exceed your expectations. We will continue working with our staff to improve our hotel and our guest's experience. Thank you again for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Great Value Taking my son to college at Rochester Institute of Technology and needed a place to overnight. Extended Stay was a great discovery. Nice room, great kitchen, very comfortable bed. Staff provided friendly service. We will definitely make this our go-to place every time we come to Rochester.
Business response:
Thank you so much for posting a review of our property. It's great to hear that our hotel was able to accommodate you and your son. The staff and I are pleased to read that we were able to provide you with a comfortable and convenient room with a kitchen. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Rochester Wonderful, clean I recommend this hotel very highly.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.