This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice comfortable,clean room,but no shampoo or hair dryer.
Business response:
Thank you so much for sharing your experience with us. We are so pleased to hear that you found our rooms to be clean and comfortable; however, apologize that you were not aware of the toiletries and hair dryers available at the front desk. We will review your feedback with our front desk staff to ensure we are informing our guests of our available amenities at check-in. Thank you again for your review. We hope to see you again soon.
Passing Through. Good room. Helpful staff. Nice accomadations. Good price.
Business response:
The team and I appreciate your positive remarks. It's great to hear that you found our staff friendly and our hotel to be a great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Close to restaurants Drain in bathroom was broken. No ice machine. Room was spacious.
Business response:
Shanna - Thank you for taking the time to write a review of your stay. We are glad to see that you enjoyed your spacious room. However, please accept our apologies for your issue with your bathroom drain. We are working with our maintenance engineer to make sure the issue is resolved. We are also sorry if you were not notified about the ice trays in your freezer. We will work with our front desk staff to ensure that each guest is fully informed of our offerings at check-in. Thank you again for your feedback. We hope that you... read more
Underwhelming but adequate Minimal "extended stay" accommodations. Decent room size, but very hard bed and uncomfortable squeaky, fake-leather chair. Thin, sandpaper towels. "Pick-up" breackfast consisted of weak coffee, packaged muffins & apples/oranges. Many better accommodations nearby for a similar price.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for not meeting your expectations during your stay with us. Your feedback will be used to help our staff to improve our hotel for future guests. Thank you again for posting your review. We hope that you will return to our hotel in the future.
RIT Great facility and awesome people backing it with their work... Loved the stay, will recommend to everyone who are around this area. Thank you for making our stay so pleasant.
Business response:
Vick - It is so rewarding to read that you had a such a pleasant stay with us. I truly appreciate your comments regarding our hotel and our staff. We hope to see you again soon.
It was nice
Business response:
Prita - Thank you for taking the time to write a review of your stay. We are glad that you had a nice time at our hotel. We hope to see you again soon.
Nice Nice hotel, clean, large room, would recommend it.
Business response:
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
Clean and great location The free breakfast was small not much to chose from, great location, clean and friendly staff. My only issue was the dripping tub faucet.
Business response:
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff, the level of cleanliness throughout our hotel, and our convenient location with respect to shopping and restaurants. Still, I do apologize that our grab-and-go breakfast selection did not meet your expectations and for the dripping faucet. I am working with the staff to ensure the faucet is fixed as soon as possible. Thank you again for sharing your experience with us. We would love to see you again, s... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,120 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.