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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not bad for the price Just stayed overnight on the way to somewhere else. Management was friendly but the room had no dishes,glasses or silverware which is usual in an extended stay room with stove sink and microwave. We ate out of frozen dinner packages and that was fine
Business response:
Janet - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the dishes is truly regrettable. We offer a customized kitchen experience, and the Guest Service Representative should have shared this with you upon check in. We are very sorry for your experience. To make sure this doesn't happen again, I am coaching the team to improve our communication during the check in process. Thank you very much for bringing this to our attention. We hope that you will g... read more
Staff didn't make requested wake-up call, room needed maintenance, breakfast was too skimpy. Room was clean, staff checked initially to see that everything was okay.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that we failed to meet your expectations. In response to your feedback, we will work to make sure we are responding to guest requests in a timely manner as well as clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
No-frills...just sleep This is my go-to hotel in Rochester. Staff is nice, rooms are clean and location is good. Make sure to ask for cups, silverware and pots when you check in. You even get a small pack of dish washing liquid in your room!
get it together When we arrived we were told that we had two rooms but they made us contact Expedia to resolve it. When we got to the room we found that the air conditioning was broken They switched us to a Nother room but failed to reset her keys so we had to go back down to the desk to get the key reprogrammed not the way to start a vacation
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that the A/C unit was not working properly when you checked into your room. I also want to apologize for the added inconvenience that you experienced because you were not given new keys for your second room. To make sure this does not happen again, I will review this survey with my team. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay America. We hope we have ... read more
overpriced The location of this hotel is kind of tucked out of the way, but good access to the interstate and the greater Rochester area. Overpriced for the area. The staff were very pleasant.
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that your stay did not meet your expectations. Still, I am glad that you enjoyed our location as well as our friendly customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The cleanliness of the room itself was okay, but the facilty smelled. It was obvious that people were smoking in the non-smoking rooms. People were venting their kitchen smoke/smells into the halls. The breakfast was bare minimum and left us wanting. I personally didn't shop this room. The price would have to be significantly better than others for me to stay at and Extended Stay ever again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay did not meet your expectations. Please accept my apology. In response to your feedback, I am working with our housekeeping and maintenance staff to make sure rooms are thoroughly inspected prior to guest arrivals. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience wit... read more
The way it should be. Great stay
Business response:
Thank you so much for sharing your experience with us. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
No one advised us that we did not have maid service and upon coming back to hotel late in the evening finding the bed unmade was a big dissapointment. Had I knowm I would have made it myself, also towels ee used were left on batroom floor as we expected them to be picked up.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were not informed about our housekeeping schedule. To ensure that a situation like yours doesn't happen again, my team is being trained on how to communicate this effectively at check in. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.