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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good hotel Its a good hotel, clean rooms. Very at tentative staff. Good for the money but o wish the extended stay perks offered more future stay discounts versus coupons to Papa Johns. Otherwise, good choice for a clean, quiet, no frills hotel.
Hotel Review My hotel electronic key had to be renewed almost every day. It was a pain when you get out of the car when is raining or snowing to find out your key card dosen't work. Back in the car to drivr to the main enterence to get the card updated, back in the car to drive back to my enterence to go to my room. The hair dryer did not work but I did not report it to management. The hotel location was very good, close to everything. Room rate was fair. I will probably stay there this summer when go back up there to visit.
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that you key was not functioning properly. In response to your feedback, I am working with the maintenance engineer to ensure our locks are in good working order. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Nice room with kitchenette The room was clean and comfortable, with a kitchenette for convenience. The neighborhood is pretty much strip mall motif. I had asked to check out an hour later than required, which the desk clerk said would be fine and that he would make a note of it... Apparently it slipped his mind, since the cleaning person AND her supervisor were banging on my door at 11:10.
Business response:
Edward - Thank you for your recent review of your stay. We appreciate the kind comments about the fresh, clean room, and convenient fully equipped kitchen; however, we apologize that the late check out was not recognized by our staff. To make sure this doesn't happen again, I am personally coaching our staff members on proper late check out procedure. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to s... read more
stay in ROC, NY Shower was wonderful, bed was very comfortable. Breakfast was fruit and granola bars, nothing gluten free. I thought I saw a pool was onsite (website) rechecked website: In small writing (only certain hotels) - not happy!
Business response:
Lois - Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your shower and comfortable bed during your visit with us. As well, thank you for your feedback regarding our grab-and-go breakfast and our lack of a pool. Your comments will be very helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the future.
Nice family Hotel Staff was very nice, originally I had a smoking room, didn't notice that when booking... but the next night they switched it to a non smoking room. Very friendly and there was a stove and fridge in the room!
Business response:
Thank you so much for posting a review of our hotel. Please accept our apologies that we were unable to provide you with a non-smoking room when you checked in; however, I am glad to hear that we were able to quickly accommodate you the next day. As well, I'm glad that you enjoyed our friendly staff and your fully equipped kitchen during your visit with us. We look forward to having you visit with us again in the future.
Quality for the price I stayed at this location before. It seemed to have been upgraded. Pleasant staff as always.
We stayed just one night after attending a wedding in town. It was nice, just what we expected.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.