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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got bit by bed bugs room 330. Room looked cleaned but again, I got bit by bed bugs. They manager was supposed to contact me and I still haven’t heard anything yet. They didn’t even offer me a refund after I told them I got bit by bed bugs. I have pictures and videos to prove it. All they said was a manager will contact you and it’s been 5 days already. Will NEVER stay there again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Lasana, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Ryan, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Room was nice for just me I requested a non smoking room as soon as I entered you could tell the previous guest smoked in there. As I was cleaning the room there where cigarette ashes between the bed and night stand. There where hairs in the bathroom and the floor had dirt on it. All in all the room was nice. Apparently they just give you a room and call it non smoking and don’t have designated rooms for either or
Business response:
Dear Joshua, thank you for taking the time to give us your feedback. Your comfort is always our top priority, and the conditions you describe in your guest room are unacceptable. We have addressed this with our housekeeping team, and we are confident all our suites will be fresh and spotless for our future guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Great
Business response:
Quiagerria, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
It was the most horrible i have ever experienced. Could not sleep called the front desk tons of times for people above us being loud banging jumping fighting and nothing got done about it
Business response:
AnaMaria, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The Elevators need to be clean and disinfected the microwave had no glass plate to heat up my food the refrigerator was old The furniture should be updated for the price that they charge
Business response:
Thank you for your review. We are very sorry for not meeting your expectations with the condition and cleanliness of our hotel. Your feedback has been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
I enjoyed my stay and look forward staying there again in the near future.
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our hospitality met all of your expectations for a perfect stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.