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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Whoops! Wrong room! Checked in a bit late and was assigned a room...ok...well, when we went to the roo there was DEFINETELY SOMEONE IN IT! We quickly retreated (while probably scaring the pants off the people...if they weren't off already;) and went to the lobby to explain the situation, and it was dealt with...slowly. I hope the concierge called the room we busted into and explained the mishap, bit I kinda doubt they did.
Better then normal The common area could have been made better with one more elevator and refreshner. I did not like the cooking smell from other rooms and decided to go to another hotel the next day but it got better over the day. Kitchen was very helpful with utensils, microwave oven and a full sized refrigerator which saved lot of money and time for us. Over all it was good.
Acceptable but nothing more Worst cable TV channel selection I've seen in quite some time.
Business response:
We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that our T.V. selection did not meet your expectations. We will review your feedback and look for ways to improve our offerings. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Conveniently Located We arrived late and the check in was easy however, we had been notified on route that one of the rooms I had confirmed that morning was now unavailable and I had to settle for a queen bed instead of a king sized bed. Once there when my wife and I entered our room the toilet seat was up and there was feces and toilet paper in the toilet. My sons room had no silverware for him to use. They also had no toiletries available when he went to the desk to get some shampoo because he had forgotten his. I was offe... read more
Business response:
Chris - Thank you for taking the time to write a review of your experience. We are glad that you enjoyed our convenient location and had a pleasant stay; however, we are very disappointed to hear about the condition of your bathroom. Please accept our apologies. We will be working with our housekeeping staff to make sure every room is properly cleaned prior to our guest's arrival. Thank you again for your feedback. We hope that you will stay with us again so we can provide you with a better experience.
Forget the breakfast The room was fine just different policies than I have every experienced--there was no service at all unless the stay was more than 7 days so we had to get our own towels, soap, empty trash, etc. Also the breakfast was coffee, granola bars, packaged muffins and an apple, all of which ran out very quickly so we needed to get breakfast outside. Staff were not at the desk most of the time and had to be called from their back room. I guess if you are only looking for a place to sleep and wash and plan cook yo... read more
Business response:
Thank you for your recent review of your stay. The situation you described regarding our staff not being at the front desk when you needed towels and soap is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to meet with my team to review customer service standards and to ensure that they are more accessible to guests at the front desk. As well, I am sorry to hear that our grab-and-go breakfast was not consistently stocked. I will be meeting with my front desk staff to ensure ... read more
Pleasantly surprised Very helpful staff, clean comfortable room, all in all great stay.
Business response:
Eric - Thank you for taking the time to write a review of your stay. We are proud to know that you enjoyed your clean, comfortable room and that we exceeded your expectations. Thank you again for your review. We hope to see you again soon.
Nice comfortable,clean room,but no shampoo or hair dryer.
Business response:
Thank you so much for sharing your experience with us. We are so pleased to hear that you found our rooms to be clean and comfortable; however, apologize that you were not aware of the toiletries and hair dryers available at the front desk. We will review your feedback with our front desk staff to ensure we are informing our guests of our available amenities at check-in. Thank you again for your review. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.