Extended Stay America - Rochester - Henrietta

Sam 

on Expedia

10 years ago

Not bad The staff i met on duty was not helpful. I arrived and I spent at least 10minutes before she attended to me.I could see her working on something in the back office. When she returned, she did not apologize to me for waiting. The worst thing that happened was she looked at me and told me that I book with the third party she is not able to give me a nonsmoking room. When I threaten to call the Expedia to cancel my reservation she offered to put me in what she called a showroom, pretty close to the desk and I didn't sle... read more

Chad 

on Expedia

10 years ago

Great Value, No Frills Nice Value and location. Fairly quiet considering it's kind of close to the freeway. Would stay again! 

Janet 

on Expedia

10 years ago

Not bad for the price Just stayed overnight on the way to somewhere else. Management was friendly but the room had no dishes,glasses or silverware which is usual in an extended stay room with stove sink and microwave. We ate out of frozen dinner packages and that was fine 

Anonymous 

on Expedia

10 years ago

Staff didn't make requested wake-up call, room needed maintenance, breakfast was too skimpy. Room was clean, staff checked initially to see that everything was okay. 

Donna L. 

on Expedia

10 years ago

No-frills...just sleep This is my go-to hotel in Rochester. Staff is nice, rooms are clean and location is good. Make sure to ask for cups, silverware and pots when you check in. You even get a small pack of dish washing liquid in your room! 

Anonymous 

on Expedia

10 years ago

get it together When we arrived we were told that we had two rooms but they made us contact Expedia to resolve it. When we got to the room we found that the air conditioning was broken They switched us to a Nother room but failed to reset her keys so we had to go back down to the desk to get the key reprogrammed not the way to start a vacation 

matt 

on Expedia

10 years ago

overpriced The location of this hotel is kind of tucked out of the way, but good access to the interstate and the greater Rochester area. Overpriced for the area. The staff were very pleasant. 

Anonymous 

on Expedia

10 years ago

The cleanliness of the room itself was okay, but the facilty smelled. It was obvious that people were smoking in the non-smoking rooms. People were venting their kitchen smoke/smells into the halls. The breakfast was bare minimum and left us wanting. I personally didn't shop this room. The price would have to be significantly better than others for me to stay at and Extended Stay ever again.