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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed in this motel. Will never stay again. Bed was uncomfortable and nothing was supplied unless asked and even then it was limited. Very unclean kitchenette.
Business response:
Thank you for being our guest. We regret your disappointment with our hotel policy and are sorry for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the difficulties you experienced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Please consider giving us another opportunity to provide you with the exceptiona... read more
A nice stay overall It was very peaceful. Overall was better then most hotels I’ve stayed in. Covers had us a little itchy and bathroom hadn’t been cleaned
Business response:
Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. However, we are sorry for the housekeeping issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Dont even waste your money because its a no go place.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Will Never Stay Again It waa dirty hair in the frige on the stove and bathroom floor. They refuse to bring me dishes was made to go downstairs and bring them up myself.
Business response:
Crystal, thank you for your comments about your stay with us. We sincerely apologize for the cleanliness issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
I wouldn’t advise anyone staying at this location. The employees weren’t professional and This place was not clean there was someone’s hair all over the floor, bathroom sink and underneath the covers. The kitchen refrigerator had an odor. There more to add. Also My Husband and I had to sleep on the chairs until we could check out and into a better place. The photos listed are deceiving.
Business response:
Theresa, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Hotel was generally unkempt and shoddy = uncomfortable
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the cleanliness issues you had. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.