Extended Stay America - Rochester - Henrietta

Candace 

on Expedia

11 years ago

GOOD FOR FAMLIES It wasn't for me. First time I have ever stayed @ a staybridge extended motel. The lobby was very very small !!! No public area really !!! The free wifi didn't really work until you paid $3.00. Away from everything !!! The worst part was the toilet handle jam my finger and the seat caught my butt !!! It seem like you were using the toilet near the floor!!! It did flush good !!! Next time I book a hotel I'm going to look for something better !!! 

former Rochesterian 

on Expedia

11 years ago

Excellent Excellent, convenient kitchen, attentive staff 

Hank 

on Expedia

11 years ago

12 midnight repeated knock on door We were checked into our room at 6 PM. At midnight, we got four separate knocks on the door about 3 to 5 minutes apart. First one person and finally three persons knocking saying we were in the wrong room. We refused to open the door and stated that our check in slip indicated this room and our key works. We were finally asked to state our name and when we did one person said they had made a mistake. We repeatedly called the front desk during this disturbance and got no answer. The answerin... read more

Anonymous 

on Expedia

11 years ago

Great value! If you're looking for five stars, then pay for five stars. This place was full of folks who are on the road for work. They left early, worked all day, and came home...the place was not full of partying college students. Great place for a cheap overnight if you want a kitchenette. Don't place too much stock in the "grab and go breakfast." Staff was wonderful. My room was very clean. (I had a smoking room by choice and am accustomed to smoking rooms being shabbier than the others...this was great. No fancy anythin... read more

Antonio 

on Expedia

11 years ago

Great!!!!!!!!!!!!!!!!! it was just what we needed it was just great and the place was clean and i enjoy everything 

pelha 

on Expedia

11 years ago

not a bad experience i liked the cleanliness best of all. lack of kitchen equipment was the worst part. 

Anonymous 

on Expedia

11 years ago

Room not cleaned We stayed in Room 114. The first room on the ground floor. The shower head is broken with water leaking when shower. The toilet bowl wasn't properly cleaned. The bed sheet has a big brown stain. The room is big with a big kitchen. The staff is friendly. 

S 

on Expedia

11 years ago

Good location, but disappointing rooms We stayed for 6 nights. Upon arrival we noticed that the drawers were dusty, the kitchen cabinets had not been wiped from the inside and there were toe nail clippings on the carpet. Also the kitchen was far from the promised "fully stocked", as there were only utensils, plates, cups and glasses for one person. I notified the staff and got more utensils etc. immediately and that part was quickly solved with apologies. To make up for the untidyness, we were offered a cleaning the followin... read more