This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Check in horrible. No attention whatsoever to the customer. No customer service. You can wait 15 min and they will ignore you .
Business response:
Ellie, thank you for sharing your feedback. We apologize you did not experience the best from some of our associates upon your arrival. Your feedback has been discussed with our front desk team to make sure we are consistent with our service delivery. We hope you will give us another opportunity to provide the hospitality for which we are known. Sincerely, Hotel Management
Don’t Stay Here I would never recommend this hotel to anyone and have no intention of ever staying here again. Our bathroom was dirty, shower had mildew when we checked in, the towels and bedding had hair/pubic hair in them. Customer service was non existent. Complained each time we had to exchange towels and were told: “well it’s not our hair”...my daughter and I both have short ORANGE hair...hair in towels always long and black. There was a full kitchen with no pots or pans, dishes or cups. Never told they have available i... read more
Business response:
Thank you for reviewing our hotel. We apologize for the service issues you encountered while you were here and the disappointment it caused. Your feedback has been shared with the appropriate team members to ensure we are diligent in our efforts going forward. We also regret the noise and the smoke smell you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Meanwhile, we have alerted our maintenance staff and internet servic... read more
Business response:
Scott, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
People were helpful and polite. Room was very clean
Business response:
Mike, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and liked our well-kept suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Tahir, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Book smoking room and it was confirmed then I get to front desk and the say the have kno more smoking rooms, I think they shouldn’t let people book reservations if they not going to reserve rooms had to go outside and that’s not wat I paid for it’s 10$ extra for smoking room
Business response:
Terrick, thank you for being our guest. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. We are reviewing this situation to see what went wrong so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Business response:
Shawn, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.