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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was rude very rude my room was not put together dirty staff said they didn’t have time to clean it piss stained sheets on one bed ,beds were laying against wall I had to put them on frame there were no blankets nor linens in the room went to front desk they told me I had to make my Own bed this is not the service you expect when going to a hotel I do have video and will report this horrible stay unhappy
Business response:
Thank you for your review of your recent stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with the appropriate team to make sure corrective actions are taken. We are also sorry you did not find our staff at their best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this ... read more
The room could have been cleaner. There was dog hair, stained sheets and the chair was dirty. The hotel is back a ways from the road and kind of secluded which makes the area a little bit more sketchy. There didn't appear to be any surveillance cameras outside, which would have been nice. On a positive note though the staff was very nice and friendly. We paid a little over a $100 for a Friday night. Considering all I mentioned above, it was way overpriced for the condition. Don't plan to stay here again.
Business response:
Thank you for your review. We regret that you felt the value of our accommodations did not match your expectations and are sorry for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also regret that you felt unsafe while you were here. The safety and security of our guests and their property are of utmost importance to us, and we work closely with the local police station to maintain a safe and secure... read more
Hotel is under renovation. Toilet seal leaked. Definitely needs the interior worked on. Exterior is deceptively nice but the interior is lackluster at best.
Business response:
Susan, thank you for being our guest. We are sorry the interior of our hotel was not to your expectations and regret the inconvenience it caused. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Good comfortable stay.
Business response:
David, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The room smelled with cigarettes, Smoke detector was hanging out of the ceiling,Too many noises from the rooms, Not happy with the breakfast and the area where they had it The Commode was dirty and we had ask the reception to send someone to get it cleaned /but still it wasn’t cleaned properly Will never visit again
Business response:
Dear Cathy, Thank you for being our valued guest and for reaching out to us with your review. We are so sorry for the disappointing stay and for the issue you observed with the smoke detector in your guest suite. We have our engineering team doing a full inspection of all our suites as a precaution. Thank you for letting us know and we look forward to speaking with you. Sincerely, Hotel Management
The only thing I benefited from staying at this hotel was the surrounding restaurants to eat at and the stores.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.