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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nice place to stay This was a very nice place to stay
comfortable friendly front staff comfortable room at good rate
Not a bad hotel The hotel wasn't too bad. We had booked a smoking room but when we checked in they had us in a non smoking room and there were no smoking rooms available so my husband had to go down stairs and outside to smoke (not really the best area to be standing outside late at night). There was a group of teens outside being loud and kept going in and out of the hotel. The lady at the front desk was very friendly and the bed was very comfortable. The toilet could have been cleaned better but other than that pretty clea... read more
Staff really didn't know how to do their job & also didnt pay attention to their system & just tried to open my room door & say I wasnt supposed to be there even though I paid for 2 nights
Business response:
Dear Guest, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you. Sincerely, Hotel Management
Awful. Three different rooms because the place is in shambles. First room freezing cold the window was broken when we got in, second room tub wouldn’t drain tried to plunge and brought up gross debris and wouldn’t drain. No maintenance personnel and no help with issues. Third room were only double beds and in terrible shape. A strong smell of pot coming from the hallway. Terrible experience and will never go back.
Business response:
Dear Guest, Thank you for sharing your experience, and we are genuinely sorry for the multiple challenges you encountered during your stay. We understand how frustrating it must have been to face issues with room conditions, maintenance, and overall comfort, and we sincerely apologize for the disruption and discomfort this caused. While certain situations can be challenging to anticipate, your feedback is invaluable in helping us improve our maintenance response, room readiness, and overall guest environment. We deeply regre... read more
Upon an initial entrance, this hotel rooms floors are dusty look like they haven’t been swept in awhile. they’re bathtub and bathroom sink would constantly fill up with water because the drains are clogged. The bathtub and sink would have pieces of hair and white stuff coming out in the water was filling up. And then as you would expect the water takes a while to drain like over 30 minutes. The bathtubs also looks like it hasn’t been cleaned thoroughly in a while. The floor that I was on reeked of marijuana, despite no smoki... read more
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. Your description makes it clear that the condition of the space and the environment did not meet the standards you have come to expect; this is not the impression we want anyone to leave with. Our housekeeping and maintenance teams will be notified to address the issues you outlined, to prevent similar situations going forward. We appreciate your patience and hope for the chance to provide a much seamless visit in the future. Sincerely, Hotel Management
Le robinet du bain brisé, le support pour le papier de toilette brisé, propreté laisse à désirer. Mur et plafond sale, porte d’entrée de la chambre dans un état lamentable. Nous n’y retournerons pas et pourtant, nous ne pas sommes difficile.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry to learn about the issues you encountered, including the condition of the fixtures and the upkeep concerns. We understand how disappointing this must have been, and we regret that your visit did not reflect the standards we strive to maintain. Your feedback is extremely valuable, and it will be used to guide improvements so situations like this are prevented. Although we recognize your hesitation to return, we hope you consider giving us another op... read more
Elevator was not working the whole weekend.
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. We understand how challenging it can be when a key feature isn’t available, and we appreciate your patience throughout your stay. It means a lot that you still offered a favorable overall rating and chose Extended Stay America for your visit. Your comments help guide our continued improvements, and we hope to welcome you back for an even smoother experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,121 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.