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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible… 2 fire alarms at 338 and 5am was wayyyyy too much!!!
People were outside being loud. Not sure but they could have had drugs. The place was dirty, and run down. The room wasn't too bad, but the tub was dripping all night. The bed was not comfortable, it felt like an old mattress.
The staffs were very helpful and nice. That was the only positive thing about this property. The rest are all negative: 1. Inaccurate advertisement: The ad indicated that it offered rollover/sofa bed. I was told that it was not true when I requested the extra rollover bed. 2. No basic amenities: there was no hair dryer which should be the minimum that should offered. 3. There was marijuana smell in across the hallway. At least the room did not have marijuana Overall, this was not a pleasant stay for me and made me question i... read more
Business response:
Dear Phuong, Thank you for your feedback and for recognizing our helpful and friendly staff we truly appreciate that. We’re sorry to hear the rest of your experience did not meet expectations. We apologize for the confusion regarding the sofa bed and for the lack of basic amenities like a hair dryer. Your comments regarding the hallway odor are also concerning and have been addressed with our team. We understand your frustration and are taking steps to ensure accurate information and a more pleasant environment for all guest... read more
Bad experience We did not stay there we checked out once we saw the room and condition of hotel, we filed a complaint and we were never refunded.
Business response:
Dear Herman, We’re truly sorry to hear that your experience upon arrival did not meet your expectations and that you chose not to stay. We understand your frustration regarding the condition of the room and the concerns raised in your complaint. We appreciate your input as it helps us improve, and we hope to welcome you back for a better experience. Sincerely, Hotel Management
There was a very shifty crowd there. Everything smelled really bad. After check in the room was open when we went to open the room. The carpet had visible dirt on it. There was mold growing in the fridge. The microwave was running and the only way to shut it off was to open the door. We left within 10 minutes
Business response:
Dear Barbara, We are truly sorry to hear about the unacceptable conditions you encountered, including the cleanliness issues, unpleasant odors, and malfunctioning appliances. This is far below the standard we strive to maintain, and we understand how frustrating and disappointing this must have been. Please know that your concerns have been escalated to both our housekeeping and maintenance teams for immediate corrective action. We are also reviewing our room inspection procedures to prevent such occurrences in the future. Y... read more
The room door was not locking correctly. Safety concerns
Business response:
Dear Mohammed, Thank you for bringing this to our attention. We sincerely apologize for the issue you experienced with your room door not locking properly. We take this concern very seriously, as your safety and peace of mind are our top priorities. Our maintenance team has been alerted to address this immediately. We truly appreciate your feedback and understanding. We hope you’ll consider giving us another opportunity to provide a more secure and enjoyable stay next time. Until then, take care! Sincerely, Hotel Management
Front desk Jun26/25; 11:15pm was rude to me
Business response:
Dear Oluseye, We sincerely apologize for the interaction you experienced with our front desk team. Providing respectful and courteous service at all times is a fundamental part of our commitment to guest satisfaction, and we are very sorry that we fell short during your stay. Your feedback has been escalated to management for review to ensure this does not happen again. We truly value your input and the opportunity to improve through your experience. We hope to welcome you back for a more positive and respectful visit. Since... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,076 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.