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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible place to stay. We lasted a half an hour.
Disgusting Rooms old beaten no phone no lightbulbs / keys constantly don’t work. Parties tailgate in parking lot all night bottles unleashed pitbulls can’t make this crap up
Room was dirty and smelled musty. Back door would not close and lock; unsafe.
Horrible… 2 fire alarms at 338 and 5am was wayyyyy too much!!!
People were outside being loud. Not sure but they could have had drugs. The place was dirty, and run down. The room wasn't too bad, but the tub was dripping all night. The bed was not comfortable, it felt like an old mattress.
The staffs were very helpful and nice. That was the only positive thing about this property. The rest are all negative: 1. Inaccurate advertisement: The ad indicated that it offered rollover/sofa bed. I was told that it was not true when I requested the extra rollover bed. 2. No basic amenities: there was no hair dryer which should be the minimum that should offered. 3. There was marijuana smell in across the hallway. At least the room did not have marijuana Overall, this was not a pleasant stay for me and made me question i... read more
Business response:
Dear Phuong, Thank you for your feedback and for recognizing our helpful and friendly staff we truly appreciate that. We’re sorry to hear the rest of your experience did not meet expectations. We apologize for the confusion regarding the sofa bed and for the lack of basic amenities like a hair dryer. Your comments regarding the hallway odor are also concerning and have been addressed with our team. We understand your frustration and are taking steps to ensure accurate information and a more pleasant environment for all guest... read more
Bad experience We did not stay there we checked out once we saw the room and condition of hotel, we filed a complaint and we were never refunded.
Business response:
Dear Herman, We’re truly sorry to hear that your experience upon arrival did not meet your expectations and that you chose not to stay. We understand your frustration regarding the condition of the room and the concerns raised in your complaint. We appreciate your input as it helps us improve, and we hope to welcome you back for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,121 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.