This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a very shifty crowd there. Everything smelled really bad. After check in the room was open when we went to open the room. The carpet had visible dirt on it. There was mold growing in the fridge. The microwave was running and the only way to shut it off was to open the door. We left within 10 minutes
Business response:
Dear Barbara, We are truly sorry to hear about the unacceptable conditions you encountered, including the cleanliness issues, unpleasant odors, and malfunctioning appliances. This is far below the standard we strive to maintain, and we understand how frustrating and disappointing this must have been. Please know that your concerns have been escalated to both our housekeeping and maintenance teams for immediate corrective action. We are also reviewing our room inspection procedures to prevent such occurrences in the future. Y... read more
The room door was not locking correctly. Safety concerns
Business response:
Dear Mohammed, Thank you for bringing this to our attention. We sincerely apologize for the issue you experienced with your room door not locking properly. We take this concern very seriously, as your safety and peace of mind are our top priorities. Our maintenance team has been alerted to address this immediately. We truly appreciate your feedback and understanding. We hope you’ll consider giving us another opportunity to provide a more secure and enjoyable stay next time. Until then, take care! Sincerely, Hotel Management
Front desk Jun26/25; 11:15pm was rude to me
Business response:
Dear Oluseye, We sincerely apologize for the interaction you experienced with our front desk team. Providing respectful and courteous service at all times is a fundamental part of our commitment to guest satisfaction, and we are very sorry that we fell short during your stay. Your feedback has been escalated to management for review to ensure this does not happen again. We truly value your input and the opportunity to improve through your experience. We hope to welcome you back for a more positive and respectful visit. Since... read more
Rooms are old, terrible condition. Smells like smoke and musty. Bathroom ceiling has mold. We stayed for only one night and had to check out. Manager has yet to contact me to confirm the refund.
Business response:
Dear Ahmed, We sincerely apologize for the condition of your room during your stay. The presence of smoke odors, mustiness, and mold on the bathroom ceiling is unacceptable, and we regret the discomfort this caused. Your experience does not reflect our standards, and we appreciate your patience. We hope to welcome you back for a much-improved visit. Sincerely, Hotel Management
4am, there is a party in the parking lot. Looks like fun, but i just want to sleep. Called front desk, no help. I understand people are living in this hotel.. but there must be some rules!?
Business response:
Dear Catherine, We sincerely apologize for the disturbance caused by the late-night activity in the parking lot. We understand how important a quiet environment is, especially during overnight hours. Your concern has been shared with our management and security teams to ensure better enforcement of quiet hours and guest policies. We appreciate you bringing this to our attention, as it helps us improve the guest experience. Thank you again, and we look forward to welcoming you back. Sincerely, Hotel Management
The door we had didn’t lock it could be pushed open from the outside so unable to leave things in room during day. Stains on sink and tub, fridge covered in rust. Left after first night
Business response:
Dear Matthew, We sincerely apologize for the serious issues you encountered with your room’s door security and cleanliness, including the stains and fridge condition. This is far below our standards, and we understand how these concerns affected your stay. Your experience has been immediately reported to our maintenance and housekeeping teams for urgent correction. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance to provide a safe and comfortable stay. Sincerely, Hotel Manage... read more
The worst hotel EVER! This hotel was horrible! Everything about it SCREAMED horror movie! The second floor lights were out! It was spooky and unsafe! The room was disgusting, it smelled horrible, there was a hole in the door, where it looked like someone had kicked it in! I immediately checked out, got a refund and booked a new hotel. I would NOT recommend!
Business response:
Dear Guest, We are sorry to hear about your experience and truly regret that your stay did not meet your expectations. What you described is not the standard we aim to uphold, and we understand how unsettling and unacceptable it must have felt. We take your safety, cleanliness, and maintenance concerns seriously and have shared your feedback with the appropriate team to avoid future occurrences. We appreciate you bringing this to our attention and are glad we could do something right for you. While we understand your decisio... read more
Broken window, no dryer no zero amenity thin wall
Business response:
Dear Guest, We apologize for the issues you experienced during your stay, including the broken window, lack of amenities, absence of a dryer, and thin walls affecting your comfort. Your concerns have been shared with our maintenance and operations teams to ensure they are addressed promptly. We’re committed to improving our facilities and guest experience based on valuable input like yours. Thank you for bringing this to our attention. We hope to welcome you back under better circumstances. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,121 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.