This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Under renovations, but overall nice place. I read reviews over and over before I decided to book, glad I did book though. My stay was quite well. They have a kitchen which is good you can actually cook meals instead of the normal takeout food when you go to the hotel. They provide the dishes and pots, etc you just have to ask for them. Only thing is they are under some renovations which didn't really bother me. Overall my experience was good and will stay here again. Also tops us a 5-10 mim walk from there and it's open24/7
Business response:
Lasheka, thank you for your kind comments. We are glad to know you loved our well-equipped kitchen and that you enjoyed our ideal location. It was a pleasure hosting you, and we look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management
Would have liked a ice machine and better breakfast.
Business response:
Gerald, thank you for choosing Extended Stay America. We receive many positive comments regarding our full-size refrigerator, which includes ice trays for your convenience. Therefore we do not have ice machines on ourproperty, and we regret your disappointment. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nope the hotel itself had a major issue with ceiling. the hallway on first floor must have had a major leak because all the ceiling tiles were removed. there were portable blowers running and it was a complete safety issue in that hallway. they did not block it off. the onsite personnel said nothing about it. the hotel room was mediocre. and i was not informed that i needed to request additional items like a coffee pot.
Business response:
Dara, thank you for your review. We are sorry for your disappointment and for any inconvenience you had. We value your suggestion as it will help improve our future guest experience. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
When I went to check in, was told the motel was closed for the past 3 days (sprinkler leak). Asked why no one told us this prior to showing up at the motel. Was told their power was out until that day. They did finally allow us to check in as the onsprctor said that the repairs were OK, but was very disappointed that we did not hear anything until after a 8 hour drive
Business response:
Thank you for the review of your stay. We are sorry you were not communicated about the repairs going on in our hotel and regret the inconvenience it caused. On a positive note, we are happy we could accommodate you for an overall comfortable stay. We understand your frustration and regret the inconvenience caused. Once again, thank you, and we hope this incident would not prevent you from staying with us back in the future. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you.
This our second time and we will be back. They always make sure we have everything we need.
Business response:
Thank you for returning back to Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Blood on beds , hair all over, very dirty,had to stay somewhere else for the safety of my family also smelled heavily of smoke in a non smoking room
Business response:
Brendan, thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and for the cleanliness issue you encountered. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Extended Stay was nice stay! Good area with lots of amenities! Was very close to numerous restaurants and shopping. The room hada well equiped kitchen area which would be convenient for longer stays.
Business response:
William, thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our accommodations. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you once more for choosing Extended Stay America. We hope to have you stay with us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.