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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled horrible!! A first floor room and the window didn't lock all the way which wasn't very secure at all. The other guests continued to prop the outside door open to allow access to anyone wanting acess to the horel.
Business response:
Dear Guest, We sincerely apologise for the inconvenience you faced and truly appreciate you taking the time to share these details. It’s concerning to know about the issue with the window lock, as well as the cleanliness concern in your room. We completely understand how this could have affected your sense of comfort, and our team will be addressing both matters immediately to ensure a better experience for future guests. We also regret the situation you described regarding the outside door. Guest safety is very important to... read more
Room was in sad shape and in serious need of updating. Damaged furniture. Rusty refrigerator. Owner needs to put some money into it.
Business response:
Dear Guest, Thank you for sharing your feedback and observations. We regret that the accommodations did not meet your expectations and understand how this affected your overall impression. Your comments are important, and we have passed them along to our management team for review as we continue to make improvements. We appreciate your honesty and hope you will consider returning so we can provide a more refreshed and comfortable experience. Sincerely, Hotel Management
Very poor managment, multiple challenges overall, but no bugs :-) If you want to know more, just ask
Business response:
Dear Kat, Thank you for taking the time to provide your feedback. We sincerely apologize for the challenges you experienced during your stay and regret that management did not meet your expectations. While we are pleased to hear there were no pest issues, we recognize that this does not fully address the difficulties you faced. Your comments are important and will help guide improvements to ensure a smoother and more comfortable experience for future guests. We hope you might consider giving us another opportunity to provide... read more
The room we stayed in was not like the photos. The beds had been recently updated and were clean, but the carpet was definitely a few decades old, and disgusting. There was a lot of noise outside in the wee hours of the morning, a group of people arguing loudly. I would not choose to stay here again.
Business response:
Dear Sara, Thank you for taking the time to share your feedback. We are glad the updated beds met your expectations, but we sincerely apologize for the discomfort caused by the condition of the carpet and the disturbances outside during your stay. Your comments have been shared with our team to help improve both the maintenance of our rooms and the overall guest experience. We truly value your insights and hope you will consider giving us another opportunity in the future, so we can provide a stay that is more comfortable, r... read more
Great staff but the condition of this hotel was terrible. The window didn’t close, the wardrobe was broken the kitchen was very old… and the floors were sticky. Beds are comfortable and the shower was fine. I feel bad for the staff who were lovely and tried their best to keep up. I don’t understand the underinvestment in this property because it wasn’t super cheap and it was fully booked when I stayed. The electrical room on the 2 nd floor had a mechanical noise/ buzz the whole 3 days I stayed. I borrowed cookware. The dishe... read more
Business response:
Dear Tanmeng, Thank you for sharing your detailed feedback. We are glad to hear you found our staff welcoming and the beds comfortable, but we sincerely apologize for the maintenance issues and overall condition of the accommodations that affected your stay. Your observations regarding the facilities, cookware, and noise have been shared with our management team to guide necessary improvements. While some aspects may take time to address fully, we are committed to enhancing the guest experience. We hope you will consider rev... read more
The room and furniture were broken (peeling formica counter, broken drawer in dresser) and the breakfast consisted of cold coffee, no sweetener, a few muffins and cereal bars
Business response:
Dear Erika, Thank you for taking the time to share your feedback. We truly appreciate your comments and are sorry to learn that certain aspects of your stay did not meet expectations. Please accept our apologies for the maintenance and refreshment issues you encountered. Your observations have been shared with our team to ensure improvements are made. We value your input and hope you will consider staying with us again for a more enjoyable experience. Sincerely, Hotel Management
Old, not clean and rusty
Business response:
Dear Tariq, Thank you for taking the time to share your experience. We sincerely apologize for the condition of the room and any discomfort it caused during your stay. This is not the standard of cleanliness and upkeep we aim to provide, and your feedback has been shared with our team to help address maintenance and housekeeping improvements. While certain limitations exist with older properties, we are committed to enhancing the overall guest experience and ensuring a more comfortable and welcoming environment. We hope you ... read more
Do not stay there Your hotel is a dirty and disgusting experience. We left it was so bad mold in the bathroom floor was sticky. Overall it's need to be closed and cleaned but that my not even help.
Business response:
Dear Kenneth, We sincerely apologize for the condition of your room and the discomfort you experienced during your stay. We take cleanliness very seriously, and it is clear we fell short of our standards. Your feedback regarding the bathroom mold has been shared with our team so we can address it promptly. While we cannot undo your experience, please know we are committed to improving our services and facilities to prevent similar issues in the future. We genuinely regret the inconvenience this caused and hope you consider g... read more
The room was clean, but their was stains in one of the queen beds sheets.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,121 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.