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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in 5/10/25 at 1500. My original booking is 5/20/25-5/14/25. I called Extended Stay to modify my stay and I was told to speak to front desk. Extended Stay Henrietta NY are not staff with management past 1500. I was told to come to front seat the next day before 1500. On 5/11/25, I spoke to front desk and told them I wanted to leave early 5/12/25. Front desk reported to me that I can leave but will not get any money. I said to her I spoke to Expedia and they instructed me to inform front desk. On 5/12/25, I checked o... read more
Business response:
Dear Guest, We deeply regret the confusion and frustration you encountered during your stay. We sincerely apologize for the miscommunication regarding your early check-out and the issues with receiving a receipt. Please rest assured that we take these matters seriously and will investigate your case further to clarify the situation. We always strive to provide transparent and helpful service, and it’s disappointing to hear we fell short of your expectations. Your concerns regarding our staff, communication, and service will ... read more
It just felt old, dirty and unsafe, due to the other guests and type of beat up cars parked there. For what I paid for the room, I could have stayed at the Hilton up the street. Free breakfast was a "to go bag" with a granola bar only! The other hotels offer eggs, milk, yogurt, bread, oranges, oatmeal, coffee.
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations. We understand your concerns about the property condition and atmosphere, and we’re working to improve both. Our breakfast is designed to be convenient, though we appreciate your suggestions for more variety. Guest safety and comfort remain our top priorities, and we’ll be sure to share your comments with our team. We hope to have the chance to serve you better next time. Sincerely, Hotel Management
We booked PREPAID a week prior to check in. Yet, upon checking in late (REMEMBER IT WAS PREPAID) they said they only had 1 room. Room 333 right across from the elevator. We entered the room and ALL THE CABINETS AND MICROWAVE DOORS WERE OPEN! The cabinet bases were chewed up, like it was vandalized! I called the desk and they said this means the room was cleaned but not inspected by mgmt! I asked for another room and they said they were actually OVERBOOKED BY NEGATIVE ONE ROOM! The next morning 7am LOUD CONSTRUCTION BEGAN IN ... read more
Business response:
Dear Guest, We deeply regret the inconvenience you encountered during your stay. We sincerely apologize for the condition of Room and the disruptive construction noise that impacted your visit. Please know that your concerns regarding cleanliness, the state of the room, and the overbooking have been shared with our management team for immediate review and improvement. Regarding your refund, we would be happy to assist you in addressing your concerns and take appropriate actions as soon as possible. We truly value your health... read more
Great location, clean but outdated hotel.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that you enjoyed our great location and found the hotel clean. We appreciate your comments regarding the need for updates, and we’re actively working on improvements to enhance our guests' experiences. Your feedback is important to us, and we’ll take it into consideration as we move forward with renovations. We’d love to welcome you back for an even better stay in the future. Sincerely, Hotel Management
Worst hotel I’ve stayed at in years I went to Rochester to help my kid move out of her apartment for the summer. I picked this hotel because I wanted access to a kitchen. I also picked this hotel because it was said to offer breakfast. Not only was the room completely devoid of plates, cups, pots, toaster, coffee maker, etc but the items that were available were in very poor condition. The fridge and the microwave were all rusty inside and out. Even the remote control was held up by tape. The outlets in the bathroom were out... read more
Business response:
Dear Guest, We sincerely apologize for the many inconveniences you experienced during your stay. We understand how frustrating it must have been to find the kitchen under-equipped, appliances in poor condition, and breakfast not meeting expectations. We also regret the issues with the bathroom outlets and uncomfortable bedding. Your comments have been shared with our maintenance and housekeeping teams for immediate attention. We’re committed to improving our guest experience and truly regret that we fell short during your vi... read more
NOPE No way Totally disgusting. I have bad allergies and sensitivity to cigarette and vape odors. The hallway wreaked of it. Went to room. Was in room less than 3 minutes. Went back to lobby and got out of dodge.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had during your visit, especially regarding the odors you encountered in the hallway and room. We understand how important a clean, smoke-free environment is, particularly for guests with allergies and sensitivities. Your comments have been shared with our team so we can address this issue and improve our standards. We regret that your stay was cut short and would love the chance to better serve you in the future. Sincerely, Hotel Management
Stayed for 1 night room smelled there was also no shampoo
Business response:
Dear Guest, We apologize for the unpleasant odor you experienced in your room and for the inconvenience of not having shampoo readily available. Guest comfort is very important to us, and we encourage guests to request any missing amenities at the front desk as we are happy to assist. Your comments have been shared with our housekeeping team to address these concerns promptly. We appreciate your input and look forward to welcoming you back. Sincerely, Hotel Management
The first room the door didnt shut all the way. 2nd room they gave us was just as bad. Mold, dirty smeills
Business response:
Dear Guest, Please accept our apologies for a stay that did not meet your expectations. Our guest satisfaction is important to us. Therefore, we regret your disappointment regarding your room and the few oversights you encountered. We appreciate you bringing this to our attention and are grateful for your patience. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
it smelled so bad and was so dirty
Business response:
Dear Emily, We sincerely regret that your experience did not meet expectations. Cleanliness and comfort are top priorities, and we apologize if we fell short during your stay. Your comments will be shared with our team to address any issues and ensure improvements. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,122 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.