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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay for a night. At least the ac was working
Business response:
Thank you for choosing our hotel for an overnight stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the HVAC unit. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
When we got there Room a mess. Clothes everywhere Dishes and beer cans everywhere. Staff was nasty. Told us to clean it up.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room and the poor service you received from our associates. Please be assured that we have shared your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope you will give us another opportunity t... read more
Run down property poorly maintained Run down property poorly maintained.
Business response:
Nelson, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not great It took almost 30 minutes to check in, the room was tiny compared to other ES hotels. Poor WiFi, my last morning I was awakened to the fire alarms going off.
Business response:
James, thank you for taking the time to review our hotel. Although you had an overall good stay, we are sorry for the wait time issues you experienced at our front desk. We are also sorry for the slow connectivity disappointment you experienced and regret the inconveniences caused. We hope to welcome you back soon in the future. Sincerely, Hotel Management
Comfortable and clean. Great customer service. Nice location.
Business response:
Simone, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments about our location and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Unqualified check in staff, didn’t even know how to read a driver’s license address. Warned out room Sticky floors Leaking shower Loud ac
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Easy check-in, and available services in the area. Room was quient.
Business response:
Thank you for sharing your feedback at Extended Stay America. We are glad to know you enjoyed our accommodations and that you had a nice time with us. We appreciate your business and hope to see you again on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.