Extended Stay America - Rochester - Henrietta

Robert 

on Expedia

11 months ago

Upon arrival at the property we were informed that there was no room available for me and my family, this was after speaking with an employee on the property earlier that day to confirm reservations. The staff there was not helpful at all and completely indifferent to our situation. I would NOT recommend this property. 

Karla 

on Expedia

11 months ago

I found a bedbug ,not wifi 

Neal 

on Expedia

11 months ago

It was horrible. 

DAVID 

on Expedia

a year ago

It was not clean, the air was stuffy, it was smelling bad and my clothes smelled like cigarette after a night at the hotel. 

Anonymous 

on Expedia

a year ago

Old and smelly Glad I was here for one night only. The hallway had a moldy smell. The room had it too but cranking up the AC made it less noticeable. The place definitely needs updates. 

Susan 

on Expedia

a year ago

I'd have to say, this was a bad experience. As soon as i got there, i knew i had made a mistake. So, i at first i webt ro my room, but when i saw bugs on the bed, i got on the phone with Country Inn and Suites by Raddison, and left to stay at a much nicer place with a much nicer clientele. 

Kevin 

on Expedia

a year ago

Stay away if you can Just a really old property, thankfully no abandoned cars or anything, convenient location. Cabinets are all chipped. The fridge i guess works but definitely probably as old as i am. Only the front door works appropriately, all the other doors wont open with your key. Most seemed to be permanently propped open. “Grab and go breakfast” consisted of nutri grain bars and old coffee, not even hot, not water bottles. Old sticky carpet. Wouldn’t recommend for sure, but not too many affordable options. 

Brian 

on Expedia

a year ago

I don't feel that the property matched the pictures shown on Expedia. The room was very dark and outdated, with some obvious repairs that were done. I can't put my finger on any one thing that turned me off, but it just didn't feel right, and didn't meet my expectations given by Expedia. I believe you should visit the property to reevaluate for future recommendations.