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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service. No blow dryers available, even though they said there would be. They required a security deposit IN CASH which was not stated prior. They had to inspect the room before giving our deposit back. They seemed very understaffed and didn’t seem to care about the guests needs
Business response:
Dear Marissa, We’re sorry to hear about the inconveniences you experienced, including the availability of blow dryers and the deposit policy. Our goal is to provide clear communication and a smooth stay, and we regret if expectations were not met. We appreciate your patience and will review these concerns with our team to improve. Your input is valuable to us, and we hope to provide a better experience in the future. Sincerely,Hotel Management
I left immediately. The room was disgustingly dirty. Very disappointed in management. Refused a refund. Highly discourage this option. Booked the Marriott down the street and went there instead.
Business response:
Dear Keith, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Uncomfortable room
Business response:
Dear Tyrece, Thank you for sharing your feedback. We are sorry to hear that your room did not provide the level of comfort you expected. We understand how important a restful environment is for our guests, and we apologize for not meeting your expectations. Your comments have been shared with our team, and we will evaluate ways to improve the overall comfort of our accommodations. We are committed to making improvements where necessary and would welcome the opportunity to host you again in the future. We are confident that y... read more
it was okay but the mold in the room was so bad it stunk in the room
Business response:
Dear Krystal, We sincerely apologize for the mold issue you encountered during your stay. This is certainly not the standard we strive to maintain, and we understand how unpleasant it must have been. We are addressing this concern with our maintenance team to ensure that this issue is resolved. Your comfort is our priority, and we hope you will give us another chance to provide you with a more enjoyable stay. We look forward to welcoming you back. Sincerely,Hotel Management
Hold on my CC still not refunded, 14 days after..
Business response:
Dear Wayne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Total disappointment Nice area, but hotel is barely a 2 star hotel even though they charge you pretty good money per night
Business response:
Dear Javier, Thank you for your feedback. We’re glad to hear you enjoyed the area, but we sincerely apologize that your stay did not meet your expectations. We strive to offer a comfortable and valuable experience for all guests, and we regret that you felt the property did not reflect the price. We are continuously working on improvements to enhance the overall guest experience. We truly appreciate your input and hope to have the opportunity to provide a better stay during your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,122 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.