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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in and paid around noon for a double room. When I went back to pick up the keys my room was given away. The attendant that was there nice and found a single room. Unfortunately the room was not clean. The bed sheets were dirty, the pillow case was stained and had hair on it. The shower leaked all night. The cable outlet was broken. The toilet was stopped up. This room was for my out of town family who came for my daughter's Masters graduation. This really put a damper on our visit. I would never recommend this hote... read more
Business response:
We sincerely apologize you were here for your daughter's Masters graduation, and we ruined your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Breakfast and cleaning sub par Breakfast options were limited to a few granola bars. Cleaning, according to the staff, happens once a week. This is far below standard for hotels.
Business response:
Thank you for the review. We are sorry for not meeting your expectations with our breakfast offerings and regret our the disappointment you had with our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope ... read more
It was OK Comfortable bed. No amenities to speak of. Breakfast consists of coffee, instant oatmeal and packaged pastries. OK, but they jacked up the prices for the graduation weekend. Would not seek this place out, but the stay was fine. You have to pay an extra $5 if you want maid service.
Business response:
Karin, thank you for being our guest. We are pleased to know you slept well on our beds and had a pleasant time with us. However, we are sorry for the disappointment you had with our in-room-amenities. Please know our in-suite-amenities such as toiletries and bath amenities are kept at the front desk and are complimentary. We hope to host you again in the future so that we can provide you with an even better experience. Sincerely, Hotel Management
Hotel is hard to find from I90 .The rate was good, There could be a wider selection of breakfast foods.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you found us to be a great value, but we regret the inconvenience caused while coming to our property. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management
Did not like room at all. It was dirty and had the smell of stale smoke in it. The continental breakfast was a joke. All they had was a basket of cereal bars and store bought muffins still in plastic wrappers. All they had was coffee and no juice or cereal. Would not recommend at all
Business response:
Thanks for taking the time to review our hotel. We apologize for the smoke odor you encountered in your room. We have asked our housekeeping staff to make sure this suite receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our h... read more
The room n furniture was very very old. This is all i have to add.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry our room was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.