Extended Stay America - Rochester - Henrietta

Shanell 

on Expedia

a year ago

The smell in the hallways are terrible smells like old water very bad mildew smell 

Dustin 

on Expedia

a year ago

We were extremely disappointed with the quality of our hotel room (and our overall experience wasn’t good either). We first arrived in our room (which I was told was the last room with double beds) around 9:30pm with two tired kids after driving for 9 hours - we were in no state to consider other options. In the room: the lampshades were cracked, the dresser's drawers were chipped around the edges, the refrigerator had grime on the outside, the popcorn ceiling was brownish in certain areas, the towel rack showed rust, the si... read more

Andrea 

on Expedia

a year ago

Extremely sketchy for a fairly good area of town. 

Pedro 

on Expedia

a year ago

Pésimo 

Vijender 

on Expedia

a year ago

Management is poor. Booked King bed and it was not available Aug 18th and 19th. Microwave not working, carpet was dirty. 

Nunzia 

on Expedia

a year ago

Read this before you book My room has absolutely nothing in it. They have one bar of soap 2 towels a bed a chair a desk a tv and remote that was it - I had the kitchen without a single item in it no microwave no hair dryer and then the best part of this whole experience the shadiest people stayed here… and the fire alarm went off at 1 am … someone knocked on my door before then a bunch of drunk people. Terrible experience I do not recommend - staff was very nice 

Tamika 

on Expedia

a year ago

I was extremely disappointed in this property. The elevator was filthy. The hallways were not well lit and when entering my assigned room, I was greeted with the distinct smell of cigarette smoke embedded in the tapestry. This was not a 5 star hotel and that was not my expectation; but the conditions were not livable even for one night. I forfeited the room without a refund. 

ROBERT 

on Expedia

a year ago

It was represented as smoke free. The room smelt pot and tobacco. A security door was open. Breakfast was coffee in the lobby