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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It looked nothing like the pictures it was disgusting.
Business response:
Dear Moraima, Thank you for your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations and that the room did not match the images you saw online. We are committed to maintaining high standards of cleanliness and comfort, and we will address your concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
I stayed for five nights and they never changed the sheets on the bed, they never brought clean towels, nobody ever asked us if we needed anything. Under the bed was very dirty. Early in the morning there were people slamming doors and talking loudly.
Business response:
Dear Julio E Santiago, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced while with us. Our promise to our guests includes a commitment to providing a clean, calm environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are ... read more
Scary I’ve stayed in much nicer extended stay hotels, this was the worst. A bit of the ghetto in the suburbs. Smells like piss and weed through out, music playing loud until late, lousy breakfast, sticky floor, nasty kitchen.
Business response:
Dear Frank, We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make this right while you were here so we could make the most of your visit. We regret the inconvenience. Thank you for choosing us. We value your feedback and hope you will give us the opportunity to host you again so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Upon arrival at the property we were informed that there was no room available for me and my family, this was after speaking with an employee on the property earlier that day to confirm reservations. The staff there was not helpful at all and completely indifferent to our situation. I would NOT recommend this property.
Business response:
Dear Robert, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Mana... read more
I found a bedbug ,not wifi
Business response:
Dear Karla, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
It was horrible.
Business response:
DearNeal,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,122 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.