Extended Stay America - Rochester - Henrietta

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you liked your apartment-style suite and a pleasant time with us. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again, and we look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for your feedback and for being our guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Valued Guest, Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. We are sorry you did not feel safe and for the smokers outside the front entrance. Our Security team is reliable and well trained, and we also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We appreciate your business and hope you will see this as the isolated incident it was and... read more

Business response:

Omar, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Sophia, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a pleasant stay with us and liked our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your lovely review of Extended Stay America. We are delighted to know you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will consider staying with us again. Sincerel... read more