Extended Stay America - Rochester - Henrietta

Robinson 

on Expedia

a year ago

The property was dated, and our first room had a leak in the bathroom. Our second room smelled like curry and there was a fight on our floor. It's not a place you want to spend a night. The front desk was not attentive and when I checked out (the same day I checked in) they forgot to check me out in their system, making getting a refund more difficult for me. They would not answer the phone and I had to drive back to ask them to please take me out of their system—terrible experience. 

Scott 

on Expedia

a year ago

The room smelled like smoke the curtain rode was broken half off the wall. The sinked leaked there wasn't any utensils for the kitchen area.the rugs had stains all over it. They say a grab and go breakfast they had nothing. It say no smokeing with in a hounded feet of the building people was smoking by the entrance.And alot of the people there live there its looks like a homeless shelter 

Christopher 

on Expedia

a year ago

The staff I interacted with were pleasant and friendly. That was the only positive part of the experience. I booked a non-smoking room, and the room I got did indeed have the no-smoking sticker on the mirror in the room. However, this place either doesn't enforce their no-smoking policies, or the room was just converted to non-smoking last week. The reek was overwhelming. Half of the lights in the room didn't work. Also, the bathroom light was failing and gave up the ghost while brushing my teeth prior to going to bed. The t... read more

Anonymous 

on Expedia

a year ago

Stay Away! Avoid this place! Find another location. Did not get the room we were confirmed for. No toilet paper. No elevator. Floors were disgusting. We had to clean the bathroom, the floors and the carpet. Poorly managed. Very shady activity in the back parking lot. 

Nichelle 

on Expedia

a year ago

The property had a disgusting musty mildew odor in the room it smelled like musty old clothing i will never go there again it reminded me of the hotel homeless shelters