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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Had to move rooms because we found bugs in one of the beds. After google search they truly look like bed bugs.
Business response:
Dear Tricia, thank you for sharing about your stay. We are so very sorry for the unwelcome visitors. We have since had your room inspected and treated as a precaution. We are pleased our team was able to move you quickly and compensate you properly for the unfortunate situation. Thank you for being our guest and we hope to welcome you back again soon for a much-improved experience. SIncerely, Hotel Management
Stay away from the area Typical Rockford I'd stay away from this hotel and the area in general. Went to a family dinner and came back to find my sons car was hit and no note. Asked the hotel if they had security cameras and no luck. Thanks a lot
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Wade, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hotel room was dirty. Sheets were not clean. I found hair on the sheets and night stand.
Business response:
Ryan, thank you for sharing the specifics of your stay with us.We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider coming back so we can make your next trip pl... read more
The hotel did not have a room for us after a long trip. We were relocated to a sub par hotel. Not a good experience.
Business response:
Bill, we apologize we were unable to accommodate you this time. This is definitely unusual, and we are looking into this matter to see where we went wrong with your reservation. We want all of our guest to leave us satisfied so please contact us as we would like to take this talk ahead and assist you to your satisfaction. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not Comfortable The bed was very hard and the room was dated
Business response:
Jessica, we are sorry your suite fell short of expectations, moreover, we apologize we were unable to resolve this to your satisfaction. Your feedback has been discussed with the concerned team members in an effort to better serve our guest in future. We do hope you will give us another chance to make it up to you on another visit. Sincerely, Hotel Management
Gang graffiti dirty floors , bed felt like springs and sand paper . Run run run
Business response:
Thank you for your stay with us and for the review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.