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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Well when I tried to check in they wouldn't except my credit card....had to give them my old one with no money on it....dumb.... Then we get to the room and it doesn't have a coffee maker or any utensils ...they don't tell you but you have to go to the front desk and get these items ... Then to top it all off ... They were sealcoating the parking lot so we had to park at a different hotel .... Bed was so uncomfortable we should have just slept on the floor....
Business response:
Jennifer, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Our room absolutely reeked of cigarette smoke. The beds, the bedding, the pillows, the clean towels, the air flowing from the heating/air conditioning unit all smelled like someone had been smoking in the room for years. It was unbearable. Our luggage and clothes smelled just from being in the room. It was a terrible experience.
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
👎 Checkout is 11am...Housekeeping knocked on door around 10:15 while I was still asleep and proceeded to enter...lucky I had the latch on...Then housekeeping came again 15 minutes later....Will never stay at this hotel again...I was very annoyed...I no what time check is...couldn't sleep...needs improvement
Business response:
Nakisha, thank you for choosing our hotel. We are sorry for the housekeeping service issue you encountered and regret your stay was not a pleasant one. We have taken note of your feedback and have shared it with the appropriate team so that our future guests’ do not experience a similar issue. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
There are 2 properties with the same exact same name on their signs in the same area. We lugged our luggage into the first one. After some confused looks the desk clerk asked if we were registered at the ESA Rockford I-90. I said yes, isn’t this it? She said no it’s three building down. Same name. Even my GPS was fulled. Very annoying. “Breakfast” was coffee (which I don’t drink), small pre-packaged muffins and generic granola bars. That’s it. Not even water. Oh they did have instant oatmeal packages. But no hot water nor bo... read more
I was locked out of room a day early.
Business response:
George, thank you for the rating. We are sorry for the unfortunate incident you mentioned and regret the inconvenience it caused. We are reviewing this situation to see what went wrong so we can avoid this in the future. It was a pleasure having you as our guest, and we hope to redeem ourselves on your next visit. Sincerely, Hotel Management
The rooms were kind of run down. A little disappointed with the overall stay, probably won't be back.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.