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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice machines. Continental breakfast is instant coffee (if you have to have decaf), granola bars and muffins like you would pack in your kid’s lunch. Nothing is provided in your room as far as glasses, cups, etc. I had to run down to the desk to get a glass. Very dated decor.
Business response:
We appreciate you being our guest and providing your feedback. We are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We are also sorry for your disappointment with our hotel's kitchenware policy and with the ambiance. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Internet was lousy & I even paid for faster svc The internet speed was horrible. The Sleep Inn right next door has cleaner, updated rooms with better internet. The only way to get faster internet was to pay. Even then the internet was not fast enough. I would have never stayed here if I knew the inadequate internet speed. Obviously, the extra charge for the internet was to get more profit for the hotel. Breakfast was granola bars, muffins, and oatmeal.
Business response:
Kristina, thank you for staying at our hotel. We are sorry for the disappointing stay you had with us and apologize for the slow internet connectivity in your room. Our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Price is great, good location Stayed 3 nights and left a couple supplements in the cabinet. When asked they’ve responded with ‘haven’t found’ and ‘threw away.’ Still trying to retrieve my items totaling $100.
Business response:
Dear Aaron, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
The room rate was out of line for the quality. I believe that they were actively price gouging. The staff was never at the desk the room had 1 cup and since there was no one at the desk we couldn't get another. The mattress sloped to the middle making a good night sleep impossible. I would not recommend staying here and I will not again.
Business response:
We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Very Noisy could hear right thru the walls. Breakfast advertised but only a tiny granola bar Half the lights in the room didn't work and toilet paper was very low.
Business response:
Thank you for reviewing our hotel. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Please know Fresh linens and towels along with any toiletries are always available at the front desk. We hope you will come back to visit with us as we would love to provide you with a better experience and a peaceful night's rest! Sincer... read more
Unclean garbage spilling out the garbage can outsie the entrance which is not marked well mystery door found after passing some scetchy dudes who made totally innapropriate comments to me as I walked passed in the parking lot...they had a car all town apart tools stroan about the ground. Upon checking in... the attendant tells me they dont accept CASH for payment from one night stays only. Now Im From out of town on an impromt and important family visit to my Hometown after a 4 hour trip for a funeral. No credit ... Some peo... read more
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and for the unpleasant stay you had with us. Please know, our website does mention that we don’t accept cash as payment. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redee... read more
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.