Extended Stay America - Sacramento - Arden Way

Francis 

on Expedia

7 years ago

Not what it looked like No dishes in the room, phone didnt work and when I called to get dishes they didnt bring them. 

Anonymous 

on Expedia

7 years ago

In need of refurbishment The room smelled like someone had cooked fish in it. It stunk. 

Coeva 

on Expedia

7 years ago

Displeased The lobby was messy and smelly with stored luggage and bags in the corners. It was also hot and crowed with people waiting in limited seating. Overall it was not clean. 

Jessica 

on Expedia

7 years ago

Worst Experience I've Ever Had We booked a non-smoking room and it wreaked of cigarettes. I felt super unsafe and so did my husband. I mean just to go to our vehicle and back these 2 men in goodies one ran down to the floor below the other was on our heels and they both spread up and blocked us in and my husband said hurry up run to the car and as I was running to get into our car I was dialing 911 just in case I got in and locked the doors and the men sat up on top of the hood of the car and stared at us. We didn't leave an... read more

Anonymous 

on Expedia

7 years ago

Room smelled musty, sheets were rumpled and all linens felt like they could have used an extra 20 minutes in the dryer. Staff was hospitable and free parking is great, but would not stay here again. 

Anonymous 

on Expedia

7 years ago

Below our expectations Checked in, went to room & the window was open to air out the strong smell of cigarettes & old room mustiness. They showed us another room, 5 minutes in it a roach climbed the wall. Unsavory men were living there, hanging outside. There was only 1 washcloth, asked for more & received 1 handtowel! It’s 1 block away from the Hilton but a world away! We expected better but it just didn’t deliver. We checked out the next day. 

fifi 

on Expedia

7 years ago

Although the staff was friendly enough, the hotel itself felt unsafe. There is no security which would help from having people riding their bikes on the property to peek in cars. There were cars on bricks and a lot of mechanics working on cars in the parking lot. It’s basically you get what you pay for type of thing. This hotel was covered by my company but I don’t know if they will continue to use it after this experience. Also the non smoking rooms totally smelled disgusting. We had 7 rooms and everyone felt the same about... read more

Anonymous 

on Expedia

7 years ago

Terrible. They double-booked and tried to tell us we couldn't have a room even though we had booked weeks ago. They also were stingy with towels, pillows, etc. The soap smelled like play-doh. The TV wasn't great. Most of the buttons on the phone were broken/taken off. We're never going there again.