This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Below our expectations Checked in, went to room & the window was open to air out the strong smell of cigarettes & old room mustiness. They showed us another room, 5 minutes in it a roach climbed the wall. Unsavory men were living there, hanging outside. There was only 1 washcloth, asked for more & received 1 handtowel! It’s 1 block away from the Hilton but a world away! We expected better but it just didn’t deliver. We checked out the next day.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Although the staff was friendly enough, the hotel itself felt unsafe. There is no security which would help from having people riding their bikes on the property to peek in cars. There were cars on bricks and a lot of mechanics working on cars in the parking lot. It’s basically you get what you pay for type of thing. This hotel was covered by my company but I don’t know if they will continue to use it after this experience. Also the non smoking rooms totally smelled disgusting. We had 7 rooms and everyone felt the same about... read more
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope you will consider a future stay ... read more
Terrible. They double-booked and tried to tell us we couldn't have a room even though we had booked weeks ago. They also were stingy with towels, pillows, etc. The soap smelled like play-doh. The TV wasn't great. Most of the buttons on the phone were broken/taken off. We're never going there again.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Kristin, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Sold out Expedia booked us a room, a week early then when we got there they were sold out, needless to say we had to find another hotel, and yes we didn't use expedia that time!
Business response:
We are sorry we were not able to accommodate you this time and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Worst hotel I’ve ever stayed at!! Hotel was in sketchy area. Told I could have 3 dogs by hotels.com arrive to discover they have 2 pet rule. They allowed because only 1 night. Loud tenants, lots of broken cars, lots of dog waste everywhere, dirty flooring, bedding had holes, had to ask for basic amenities that hotel said it had (dishes, silverware, cups plus extra pillows multiple times before getting) no information on how to contact front desk given! Once discovered had to call twice because people outside our door until 3... read more
Business response:
We sincerely apologize for the difficulties you encountered during your stay. Our efforts are always to provide a wonderful experience to all of our guests, but we are sorry this didn't happen during your stay. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us. Please give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
Should have sprung for the Hilton Im from out of town and booked this hotel because it was the closet to where I needed to be in the morning. I should have stayed at the Hilton. I ask the front desk if there was anything within walking distance. She proceeded to let me know there were homeless people roaming around everywhere and it wouldn’t be safe for me to walk anywhere. I brought my work and decided to order in. An hour later there was construction going on outside my room. By that I mean some guy literally banging on th... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
My room was not what I expected, it smelled like urine and burns in the carpet, when I took a shower the tub was backed up and I couldn’t get any extra pillows for the whole weekend, they ran out
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
terrible there were bugs in the room.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again.We areconfident your experience will exceed the ... read more
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,678 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.