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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't book this hotel!! Showed up to the hotel after driving 9 hours with a 6 year old to a room that did not exist because they had over booked. And what a coincidence they did the very same thing to my sister the same night. Stop selling rooms you don't have extended stay!! Place is ghetto it's a motel. You have to get buzzed into the "lobby" which is a room basically with a desk. Avoid this place at all costs. Even if you book you will probably show up to no room anyway so don't waste your time. Thank goodness Expedia rel... read more
Business response:
Gwen, we appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
TERRIBLE
Business response:
We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality that we typically deliver. Sincerely, General Manager
Not Happy Just not happy. To many guest smoke on stairs. The room was not available as indicated on confirmation.
Business response:
James, thank you for your feedback. Although we are happy you liked our convenient location, we are sorry we didn't live up to some of your expectations and regret the inconvenience caused. We assure you we will be more diligent in the future. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Never got to check in. Avoid this reservation! We arrived early and was told our room was not available. We told the clerk we would be back at 1030pm and was advised they would make a note in our reservation. At 1045pm, we arrived and was told our room was not available anymore. The site says they allow check in until 1200am. This is not true. They overbook and it is first come first serve. The very nice clerk contacted Orbitz and she told them the situation and Orbitz rebooked another room for us a few miles away. We finall... read more
Business response:
John, thank you for your review. We are sorry we were not able to accommodate you this time. I truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, General Manager
Lost our reservation!! Just a bad situation all around! Stay else where...
Business response:
Thank you for sharing your review. We are terribly sorry about the issue you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Terrible Noisy hotel. Dirty rooms. Found roaches in the room. Smelly rooms. Towels were dirty with makeup and smelly
Business response:
Thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these type of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Overnight Stay While my husband took our RV in for maintenance, we live in it, I decided to stay in this hotel because of a very earlie hour of the maintenance. When I walked into the lobby, there was no one there for a few minutes and no way to get attention. Also, in the corner by the front desk was the peeling of an entire orange on the floor! When I pulled up to my room, a standard garbage can was flowing over takeout garbage! My room was cool and for the most part was clean. The shower head could use some attention, but... read more
Business response:
We appreciate you choosing to stay with us. We apologize for the service and cleanliness issues you encountered on your arrival. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We value your business and hope we will have another opportunity to serve you better in the future. Sincerely, General Manager
Stay somewhere else! Worst hotel experience of my life. This hotel functions as a place for homeless people to stay. Some in the hotel and some in the bushes. There was nothing in the room, no clock, hangers, etc. Because we arrived after a 12 hour drive we spent the night, but checked out immediately the next morning. I felt unsafe.
Business response:
Jeri, thank you for letting us know about your stay. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. We hope to welcome you back soon. Sincerely, Genera... read more
Better on the other side of freeway. This location seems to have a lot of people living there. Beds were hard. Carpet was dirty. Kitchen had roaches. Location was ok, better on the other side of the freeway (torched car right across the street from hotel). Staff was friendly, but slow.
Business response:
JENNIE, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding experience that we typically provide. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,679 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.