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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to CalExpo but that was about it It was dirty and out dated. The sheets and towels had stains on them so we had to sleep freezing because who would want to touch those...
Business response:
It's disappointing to learn that we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. Thank you, and we do hope to have the opportunity to welcome you back so that we may restore your confidence in our hotel. General Manager
Terrible business Hotel booked the room I had made reservations for. Arrived to hotel at 2am to be informed that my reservation was not available and I could not be refunded. Just so happened to be early Thanksgiving day and was placed in a position which was extremely inconvenient. Was tired and was left without a place to rest for the evening. I ended up finding a sub-par hotel nearby over an hour later (330am), which left me only a few hours to sleep before having to wake up to spend the holiday with family. I still have ... read more
Business response:
James, we are sorry there was a problem with your reservation and the room you requested was unavailable when you arrived. We know no amount of apologies will make up for the inconvenience of having to find another hotel at such an early hour, but we truly are sorry. We appreciate your feedback and hope you will give us another chance to provide you with the hospitality and service you should have had this time. Sincerely, General Manager
The room was dirty, it had a bad smell, the dresser and beds were falling apart. The first room was so bad I had to get another. This hotel looks nothing like the pictures. AND there was a stove but no pots and/or pans. Never will I visit here again. Definitely not worth the price.
Business response:
Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. To ensure cleanliness of the kitchen items, we keep the dishware and cookware at our front desk, and our team would have been happy to deliver the items to your suite. We are sorry this wasn't clearly communicated to you during check-in, and we apologize for failing to meet your expectations for an outstanding stay. We hope you will reconsider and give us ano... read more
Terrible. Didn't have my room. The room I did get was dirty had no soap and the customer service was terrible. I will never stay there again.
Business response:
Thank you for your honest review. I am very sorry to hear about the service you received during your stay with us and you were not pleased with your accommodations. We are always looking for ways that we can improve and we will certainly use your experience as one for us to build on. I do hope that you will give us another try when you return to the Sacramento area. General Manager
My "non-smoking" room experience Smelled so strongly it permeated my clean clothes in my suitcase. So much that friends commented "I didn't know you're a smoker!!" Bathroom fan shook the entire room, could hear people next door talking and having sex. But for the price; you get what you pay for
Business response:
It seems we missed many opportunities to make your stay great and for that we sincerely apologize. Thank you for your feedback, and we do hope that you will reconsider and stay with us again so that we may renew your trust in us. General Manager
Unworthy The only good thing about this hotel was that across the freeway was a great variety of Resturant and shopping. But I would never take my family to this hotel
Business response:
We agree that our location is very convenient to local shopping and restaurants for our guests to enjoy. We appreciate your feedback, and apologize there were some aspects of your stay which were not to your satisfaction. We do hope you will select our hotel again when you are in the Sacramento area. General Manager
Not good. The staff was friendly. The area was sketchy. The rooms were not clean and smelled like a mixture of stale smoke, meth and feces. Not good.
Business response:
I apologize there were parts of your visit that were not satisfactory. We strive to make each stay enjoyable and pleasant so our guests will want to come back again. We are sorry we were not at our best during your stay. We will work to improve in the areas you identified so your next stay will be more impressive. Thank you, General Manager
My worse stay ever! I had stayed at his hotel previously and my experience was okay. But this time, it was a total disappointment. First of all the room was cold and the heater was out. We had to buy an area heater to warm up. The manager wasn't available and the poor girl at the front desk didn't know what to do. Then my bedsheets were dirty. I was given clean bedsheets but they were out of blankets. Then to top it off, in the morning we saw a cockroach. Yuck!!! I will never stay there again.
Business response:
Our intention is to always provide our guests with a memorable stay and the superior quality of our brand. We hope our guests will share with us any issues they may have during their stay so we can address them immediately. This will allow us the opportunity to give you the stay you’ve come to expect. We regret that we missed the mark with your visit and hope to have the chance to one day welcome you back again. Thank you for your feedback. General Manager
Horrible!
Business response:
I was disappointed to read about your experience. At this hotel we value all comments, both the good and bad, as they give us a chance to see how our guests view us and the services we provide. We strive to satisfy and deliver the best possible service for every guest. Unfortunately, we failed to meet your expectations and for this I apologize. We will use your comments to help ensure future guests do not encounter the same issues. I hope you will consider giving us another try the next time you are in the Sacramento area. S... read more
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,678 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.