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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont feel safe and comfortable. Not safe and comfortable for my family. The place is not clean and there were beggars in the vicinity. The room even say non smoking, but its smells cigar.
Business response:
Thank you for taking the time to review your visit with us. We are sorry to read you did not enjoy your time here and that you feel it is not a family friendly location. Our staff works hard to make sure everyone enjoys their stay whether they are here with their family or here on a business trip and it sounds like we did not meet that goal during your visit. Additionally, we apologize for the less than fresh smell you described. We will strive to improve and would like another opportunity to impress the next time your trave... read more
Finding a new reg stay spot! We've stayed here more than just a couple of times, and I'm not sure if it's under new management or what but... It seemed a little more rundown than usual. Creepy man pacing outside, and what looked like trap or drug traffic. We planned to just stay in, and grab dinner to HEAT UP IN OUR MICROWAVE (didn't work and failed to replace) called for pots and pans. Never came. When I asked for plates and silverware, front desk told me she had to wash them! And, she wouldn't bring them up. Wanted to watc... read more
Business response:
Marylynn, We appreciate your continued loyalty and your feedback. As you stated, we have had some recent changes and we are working through some of our processes to ensure we are providing our guests with the best stay experience possible. We apologize for your less than satisfactory stay and we hope to regain your confidence in us the next time you stay. Thank you, General Manager
Gave away my reservation I showed up and my reservation that I had made through Expedia was meaningless as the hotel had no rooms!! What is a reservation then?
Business response:
Thank you very much for choosing our hotel during your recent visit to the area. We are disappointed to learn about the challenges you experienced during check-in. At times guests unexpectedly stay over which causes us not to be able to accept arriving guests. This is not a normal situation and we regret we were not able to accommodate your during your recent visit to Sacramento. We greatly appreciate you taking the time to let us know. It would be our pleasure to welcome you back the next time you return to the area. Since... read more
Left high and dry! Called me two hours before check in and notified me that the room I booked 3 months prior was overbooked. Was not going to offer other choices till I made them look. Was still unable to get me something that worked. Was notified they would call to get me a voucher for another trip. Of course I never heard back. Caused me tremendous stress. Had to find a hotel at the airport. Everything was booked but finally found something in a very bad part of town. Horrible experience.
Business response:
I appreciate you taking the time to provide feedback, and I am so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and I apologize for the inconvenience and stress it caused you. We understand your frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Thank you again for your review. We look forward to your next stay with us. Sincerely, General Manager
You get what you pay for. Dirty, worn down furniture, sheets to old, non-smoking room smell like a smoking room. I got what I paid for. Next time going to a 4-5 star hotel.
Business response:
Fernando, Thank you for choosing to stay at our hotel and for providing your feedback. We are disappointed to hear you were not happy with your experience, and I apologize for the housekeeping issues which were not up to your expectations. I will discuss your comments with my management team as we prepare for future improvements and updates to our property. I am sorry we let you down on this visit, and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, General Ma... read more
FILTHY. I specifically reserved my stay 1 month ago. I reserved a NON-SMOKING, 2 full size beds and lower floor, EARLY CHECK IN. Did NOT receive any of that request. Bedroom was located on the 3rd floor, room stunk of cigarette smoke, 1 full size bed and room was not cleaned. I requested for things because I have 2 kids. Which I did not want them sleeping in a filthy stinking room. The house maid was a few doors down because she noticed we were having trouble with our room key, so she walked over and opened the door for us w... read more
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize that you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. I truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, General Manager
Not a happy camper at the Extended Stay Hotel. Per their web site... "featuring fully-equipped kitchens and plenty of work space… amenities you won't find in a typical hotel room." We were in Room 323. The kitchen was TOTALLY VOID of any silverware, plates, glasses, pots or pans. In other words.... The kitchen was bare. I called the front desk and I was told that everything was in the 'sterilizer' and nothing was available since I hadn't requested it during my booking. If it is supposed to be fully equipped, why would I need... read more
Business response:
Harvey, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team delivers them to the guest's suite upon request. I am sorry our front desk team did not clearly communicate to you the dishes were being cleaned and they would be happy to deliver them to you when they were out of the sterilizer. I will make sure my staff understands the need to clearly commu... read more
Meh... It wasn't very comfortable, my door didn't shut all the way and I told maintenance but nothing was done, my toilet didn't work and had to be fixed, they didn't have a coffee maker available for me, the rooms smelled so badly of cigarette smoke that it made me sick (I had to move twice), I had about a thousand moths in my room (no idea how they were getting in...broken door?), and the neighborhood was terrible.
Business response:
Keesha, Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. ... read more
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,674 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.