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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never even got too check they said it was a 3 hour wait at 1am ridiculous
Business response:
Dear Sergio, Thank you for taking the time to review our hotel. We are disappointed to read about the issue you experienced when checking in, and we hope you will accept our apology. This differs from our regular feedback about our staff and their service. We love welcoming our guests into their homes away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again and consider a future visit to demonstrate our commitment to serv... read more
Bad hotel
Business response:
Dear Jimmy, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for not meeting your expectations. Please give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management
Bare bones-should have stayed at Motel 6 & saved $ The only reason I don’t want to complain is for the staffs sake! They were all friendly! I realize it’s extended stay, but the cooking smells in hallway were overwhelming and nauseating. Couldn’t get the television To go on! The room is bare, no coffee pot or dishes. (Don’t know how it’s considered extended stay). No shampoo! No breakfast as stated, just grab & go granola bar or muffin.
Business response:
Dear Sue, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The front doors were locked when got there even though it’s a nice neighborhood. The refrigerator in the room seemed to be broken and was making a noise all night long and kept us up half the night. The short head was broken and was spraying us in the face and the wall on the other side of the shower. Overall wasn’t worth what we paid.
Business response:
Dear Becca, Thank you for taking the time to post your comments. We are glad that, overall, you were pleased with your stay. However, we hope you will accept our apologies that you were inconvenienced by issues in your room and bathroom. Thank you for bringing this to our attention. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Sincerely,Hotel Management
WARNING- DO NOT STAY HERE After riving from Socal, I arrived after midnight and was told that I could not check in for about 1 hour because of a nightly audit, (this was not listed in any site) they did inform me that because I already paid for the room (fully paid) I was already ASSIGNED a room but they could not give it to me because they need my deposit. I offered to leave my card at the front desk but a call to the manager squashed that. I had to wait over 1 hr to be checked in (no lobby) just standing there. When I did ... read more
Business response:
Dear Steven, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,Hotel Management
Beds were terrible, bathroom, towels dirty and so were the blankets, floor dirty and the office chairs were disgusting.
Not up to expectations There is a lack of transparency between Hotels.com and properties listed on their site. This property was listed as pet friendly, but charged an additional $200 for a two night stay. I traveled for a Sheepdog Competition with two working dogs. I felt the staff was not that welcoming or interested in my stay. The experience will change my accommodation selection as I schedule upcoming events. The facility and room seemed quite worn, with minimal amenities.
Business response:
Dear Dean, thank you for choosing us and offering your feedback. Please accept my sincere apologies for the issues you experienced during your stay and for any frustration we may have caused. We value your feedback and will continue to work diligently to ensure that we are more consistent in our service delivery. We would love to welcome you back to show you our commitment to enriching experiences.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.