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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Stay - Triens to rip me off, cleaning fee Front staff was rude with an attitude. Took my card for a fee, after the stay found my card charged $100 for cleaning fee. Literally checked in after 7pm got up early and left. Hardly touched the room. I guess someone didn’t think I would check my card status. I called back and was told it was a cleaning fee, complete BS more like taking me to the cleaners! Took 7 days to get the money back after taking it in 20 seconds, another scam to bear interest (bank). All in all a sto... read more
Business response:
Dear Ted, Thank you for choosing us and sharing your feedback. We apologize for your overall stay being unpleasant and for your disappointment with the service delivered to you by our staff during your visit. What you experience does not represent the standard of our hotel. We always aim to provide clean accommodation, excellent service, and the best hospitality and exceptional experience for every guest. Therefore we regret this was not your experience. We are looking into your concern, and appropriate action will be taken.... read more
DO NOT STAY HERE!! Horrible hotel. Everything was disgusting and unsanitary. Towels were dirty, tub was stained/dirty, carpets were stinky/stained, bed was uncomfortable/terrible quality with BED BUGS. Hallways smelled like pee, cigarettes, marijuana, lots of perfume sprayed to cover up the disgusting smell. Staff seemed like they were tweaked out. Horrible vibe and gave me creepy vibes.
Business response:
Dear Christina, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I was disappointed in the cleanliness of the room. I found a long black hair in our bed and another in the shower. I don't think they changed the sheets or cleaned this room
Business response:
Dear Kelley, Thank you for sharing your experience. Please accept our apologies for the inconvenience caused by the housekeeping issues you experienced. We've notified our concerned team, who're working to address the problem immediately. Although we're sorry your experience wasn't typical, we understand there's always room for improvement. Rest assured, we're committed to making things better. We hope to make it up to you during a future visit. Sincerely, Hotel Management
Dirty, noisy, unprofessionalism
Business response:
Dear Bryan, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Sacramento.Sincerely,Hotel Management
not again the People above us up banging all hrs of the night till 3:30am! Mattress way to soft and painfully uncomfortable! Coffee pot was wrong size (too small for the machine) my husband burned his fingers trying to hold up pot to drain, he got 2nd degree burns on first two fingers! That was just the first night and morning!!! The 2nd night we came in from family to a lobby that reeked of Pot!!!! That night/morning 4am fire alarm went off through out.... Stood outside for 40 min till FD cleared us to go back in. Not once ... read more
Business response:
Dear Kelly, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We hope you will consider coming back for a much-deserving experi... read more
Me hicieron esperar dos horas y no tenían baño para los clientes en tiempo de espera. El servicio fue muy malo
Business response:
Dear Rocio, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.