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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disrespectful, dishonest, and disgusting This hotel was absolutely awful. Elk Grove should be ashamed to even keep this dump running. When I first checked in the room I was given reeked of meth. The front desk staff apologized for that and tried giving me another one on the same floor but this time she checked it first and came back with more apologies. I was then given a room on the second floor despite being told that I could be on the first. So much for that 10 point cleaning guarantee! They also failed that guarantee of ... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This place was dirty and noisey. Constant banding and yelling. Crumbs and stains were there. I didnt really use the room or bathroom. I called about my deposit and claime of samage were reported despite me hardly being there. I paid for better internet and the service didnt work. Unprofessional and rude staff. I dont recommend staying here
Business response:
Dear Elexis, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, and we were genuinely sorry to read you had several issues during your stay. Please rest assured that we will take appropriate measures to address these issues and prevent future occurrences. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We eagerly anticipate your response and are grateful for your patience during your time with us.Sincerely,Hotel M... read more
Dont do it! This was a Motel 6 in disguise. The thinnest sheets and blankets. The ironing board didnt work. They provided 1 bar of soap
Business response:
Dear Tiana, Thank you for taking the time to review our hotel. Our ultimate goal is to exceed our guests' expectations, and we are sorry to read that we fell short in some areas during your stay. We sincerely apologize for any inconvenience caused and appreciate your feedback regarding the ironing board and bathroom amenities. We will share your comments with our housekeeping team and will use them as an opportunity to improve our guest experience. Rest assured that we will take all necessary steps to address the issues you ... read more
No breakfast that was a lie. It was only snack bar
Business response:
Dear Leslie, Thank you for being our guest. Please accept our sincere apologies for your disappointment that our grab-and-go breakfast options didn't meet your expectations. Your feedback will be shared with our Brand leaders so they are aware of our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
poor
Business response:
Dear John, Thank you for sharing your experience with us. We are sorry for any inconvenience during your stay. We highly value our guests' feedback and use it as an opportunity to improve our services. We look forward to the chance to welcome you again in the future.Sincerely,Hotel Management
We have to check out with in 10 minutes of checking in. The place was dirty and broken glass in the parking lot. Need my money back
Business response:
Dear Abdul, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. If we may be of further assistance, please reach the hotel directly. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.