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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Business response:
Dear Prince, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Not hot water on the kitchen sink,not making bed,not removing dirty linens at all.
Business response:
Dear yemane, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. So, we are sorry to hear that this was not your experience, and we understand your frustration with the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
This property operates more like a weekly hotel with transients coming and going. I understand that there is some government subsidized residents living there. The description said the rooms were fully equipped but have absolutely nothing. I had to go to front desk to borrow a hair dryer. They stayed is was none smoking but the 3rd floor smelled continuously like marijuana. I would nit recommend any traveler to stay here.
Business response:
Dear Lynne, thank you for choosing to stay at our hotel. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from... read more
I never got to check in due to the front desk clerk saying the system was doing an audit and it would be over an hour before i could check in. I asked for a refund and she said she would put it in but the charge is still on my card. Annoyed and disappointed heard she also turned another couple away
Business response:
Dear Angela, thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. Please feel free to reach out to us at the hotel for any further queries. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Do not stay here!! Awful Do not stay here!! Very noisy upstairs neighbors all night long, AC would not work and someone tried breaking into our room!!! Front desk did nothing about it. Terrible customer service. TERRIBLE hotel.
Business response:
Dear Heather, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Turned away with Service Dog We were refused entry to this Hotel because we have a Service Dog, which is in validation of Federal ADA laws.
Business response:
Dear ROBERT, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We are looking into the matter to see what went wrong. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
I appreciated the manager Melissa for sorting out my refund. I didn’t stay after checking in because room was dirty. Hallways were dingy and a lot of traffic from guests.
Business response:
Dear Aziza, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.