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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the first time I stayed at Extended Stay and will never try it again! I was only staying there for one night as my friends and I were having tennis matches there the next day. All I was looking for is a room quiet and clean. I thought that was not too much to ask for the $160 I paid. But in fact it was a horrible experience and I would have been better off if I stayed at a motel for half the price or paid more for a better hotel. When I checked in, I immediately noticed the people hanging in the lobby that are not th... read more
Business response:
Sharon, thank you for being our guest and sharing your review. Please accept our apologies for not meeting your expectations and not providing exceptional hospitality during your visit. We want to apologize for the excessive noise due by other guests. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management
The property was extremely in poor conditions.
Business response:
Victoria, thank you for taking the time to post your feedback. Please accept our apologies for not providing exceptional hospitality during your visit. We are disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. We encourage you to try us again in the future. We are confi... read more
Dirty room hard bed must have had pets because allergy’s acted up all night
Business response:
Mary, thank you for posting a review of your stay. We sincerely apologize for the cleanliness issues you encountered in your accommodations and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
They don't clean your room unless you stay more than 7 or 10 days . Looks terrible around the property at the back
Business response:
Tava, thank you for taking the time to post your feedback. We regret the unpleasant visit and for not meeting your expectations with regard to our housekeeping services. We are sorry for any inconvenience this caused and are grateful for your patience. We hope you will consider giving us a second chance the next time you are in this city. Sincerely, Hotel Management
Non-refundable Hotels.com stay in grungy hotel I felt like I was staying in a place that may have been meant for in between residences or homeless. There was food on the floor so clearly their standards for cleaning are low. Thin walls so I could hear what the neighbor was watching and when he fell asleep. I didn’t feel safe enough to continue staying there. I left after night two… after paying for 7 days, non-refundable. Thanks Hotels.com
Very unpleasant stay. Room floors were dirty, so l had to change room. Not a pleasant smell in lobby and not friendly staff. For room service is not done after 5 days of stay and for change towels we had to go to the reception for changing towels. Very unhappy.
Business response:
Renuka, thank you for taking the time to share your feedback. We regret the unpleasant stay and your disappointment with our hotel policy. We also apologize for the cleanliness issues you encountered while here and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.