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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have a really bad experience in this Hotel. The front desk was rude and impatient. The elevator was out of service and we have to take a stair to third floor. There was no cleaning service every day. The bed is comfortably soft and the only thing I like it. The price was overrated and it is not worth to stay. I was totally disappointed and never come back again.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry for our front desk team’s behavior. We have taken note of the maintenance and cleanliness issues you encountered to ensure this does not repeat. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
We stayed on the 2nd floor and it stunk badly once you got done walking up the stairs since there is no elevator in service. I can’t describe the smell but it was very musty. The whole hotel is outdated. The people that stayed there were a little off from what I seen and the atmosphere wasn’t a home feeling at all like you would get from some hotels. They serve no breakfast and if you stay for a few days like me the cleaners don’t clean your room for the next few days you stay. Overall I would give this place a solid 3/10.
Business response:
Robert, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The place was filthy and smelled so bad
Business response:
Jonathan, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Elevator broken, had to carry luggage up 2 flights.
Business response:
Denise, thank you for being our guest. We want to apologize for the difficulties you had with the elevator not working. Thank you for your valuable feedback; we will address this properly. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management
Elk Grove Extended Stay The evening and morning staff were helpful and friendly. We reserved a king bed and didn't get one; dirty hand towels in the sink when we arrived; masking was not enforced; door keys didn't work to the outside doors; no ice machine and no supplies at all in the kitchen area (utensils, glasses, paper towels, etc). There were two pillows on the bed and we had to request additional pillows. The breakfast consisted of a granola bar or a pre-package muffin, with coffee.
Business response:
Thank you for being our guest. Please accept our apologies for not living up to your expectations. Your feedback is appreciated and has been shared with our team to see where we can improve ourselves going forward. Kindly know, to ensure the cleanliness of kitchenware upon check-in it is kept at the front desk and these items are always available upon request to all our guests. We are sorry if we failed to communicate this to you at the time of check-in. We hope you will consider us again the next time you are in this area. ... read more
Untidy room full of bed bugs and
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Run. Stay far away. Terrible. Would not stay here again which is pretty sad since I have lots of family in Elk Grove and it was one of the few places I could bring my husky. Remote control was filthy. Sheets stained. Toilet leaking that the floors had hard water stains. Bath tub clogged. Honestly, I’ve stayed at cleaner and cheaper hotels.
Business response:
Jamie, thank you for your honest evaluation. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.