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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room 208 and 218 never staying again. First room stunk of marijuana. Second room had a funk that could only be tolerated by keeping the windows open the hole time. When people shower in other rooms it sounds like a freight train is going by. Carpets are disgusting. Ironing board is severely unstable and the iron almost fell off several times. Office chair is stained and gross looking.
Business response:
Raul, thank you for staying with us. We apologize for the issues you experienced with your room. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
I was on the 2nd floor between rooms with barking dogs and loud music. The room in my opinion is rated a 2 star.
Business response:
Linda, thank you for taking the time to leave us your feedback. We apologize for your disappointing experience and for the disturbance you encountered due to constant dog barking. We work hard to provide a comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please consider giving us another opportunity so we can serve you better. Sincerely, Hotel Management
nice location. terrible 3rd party booking. i had to take back a day. it only saved $6. it was horrible trying to get ythe change. you should be ashamed of you cut-throat rip off!
Business response:
Orlando, thank you for your review. Although you liked our location, we are sorry for the issue you faced. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
They had a dryer catch on fire so place smells like fire and they have fans running that are very loud in lobby Terrible Stay
Business response:
John, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. We have asked our maintenance team to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not fun at this hotel Check in lobby was under repair. I could not hear the attendant with all the fans blowing. Room was less than clean. Visible dirt on floor and mold in shower. Counter tops did not look clean (hope they were). It just seemed like room did not get a proper cleaning.
Business response:
Edward, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
I had a canopy tent stolen. a tower work light stolen from my roomates truck and damaged his tool box they broke it to get the canopy and light.
Business response:
Thank you for your feedback and for being our guest. First and foremost, we apologize for the unfortunate incident of you losing your canopy tent. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.