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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad condition The a/c on my room wasn’t working properly, the shower was dirty… lights and fan they was broken, i’m not even able to take a nice shower because lights was not working right never stay there again.
Business response:
Santiago, thank you for evaluating your stay with us. We regret our beds were not to your comfort apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
The person in the counter was not realty welcoming , arrived around Night and checked out early around 0600 just take a brief rest from long driving. Same thing in the morning the woman in the counter seems started her day not right. Terrible service and linens are old and stinks.
Business response:
Thank you for staying at our hotel. We apologize for the inconvenience you had due to the unsatisfactory service you received from our associates and for the quality of the linens. We will share this with the appropriate individuals to enhance our service levels moving forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
It’s need to remodel, no breakfast, they did not clean our room , we were there for four days , had to use our own towels, buy our toilet paper
Business response:
Thank you for sharing your concerns. We are disheartened to know we were unable to deliver the stay you had desired. We are sorry you were disappointed with the overall condition of our hotel and the breakfast not being served. Please know, keeping the well-being of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements. Please also know, towels and toiletries are made available at th... read more
Abysmal property. The chain should be embarrassed by this location. Room smelled so bad it was intolerable and the hallway door had to be left open. The evening desk clerk tried to fix the problem by spraying apple scent into the room, to no effect. The next morning, was informed that the room was in such bad shape it wasn't actually supposed to be rented to guests. Promised a discount, which never arrived, and they should refund the full amount, honestly. Only positive part of the stay was their associate Amber, who was ver... read more
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Moreover, we request you to reach out to us as we would be happy to resolve any concerns you may have. On a positive note, we are happy you were pleased with the service our associates delivered. Thank you once more ... read more
Not happy Booked the room for two queen beds, but was told all they had was two doubles!
Business response:
Richard, thank you for the specific feedback about your recent stay. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
Low income housing as a hotel If you are looking to stay in low end government housing, you are picking the right place. Of the guests that are staying here, most live here and rule the hotel. Called management to complain about the upstairs noise to get “I went up and they are sleeping”. When I suggested she come in my room to listen, she said no and take it up with management in the morning. If you like your room to have graffiti, mold on the ceiling, no suite needs, a cheap pad on a hard mattress, black carpet, no drain c... read more
Seriously disappointed Was disappointed on a few points with my stay. We arrived semi late 11pm. I prepaid for a room with a queen bed for my partner and I and when we arrived we were given a room with two double beds and were told they were sold out of the queen so we were upgraded to two doubles. How is that a upgrade to sleep in a double bed vs a queen not to mention I would be sleeping WITH my significant other?! Other issues was concerning the kitchenette. Other hotels I’ve stayed in the pots/pans & utensils were stored... read more
Business response:
David, thank you for choosing us and for taking the time to post a review. We are sorry we were not able to accommodate you in the room of your choice and regret your disappointment regarding the dishware not being available in your suite. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our fron... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.