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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THE ROOM SMELLS TERIBLE, NO WAY I WILL RECOMMEND OR COMING BACK FROM THIS PLACE.
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret the odor you experienced. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
When we arrived the CSR told us it would be several hours before we could check in. We’d just drive 27 hours. We cake back and still was not a clean room. There was a strong cigarette smell through out the whole inside of the building. No dishes in the room for full kitchenettes. Low towels room was not cleaned properly. We requested dishes from front desk and they were dirty, with chucks of dried food in cups and dirty pots. We at that point washed even the clean ones for fear of getting sick. The vents were not cleaned, ve... read more
Business response:
Mandie, thank you for reviewing our hotel. We apologize for the difficulties you encountered and regret the disappointment it caused you. This is not the type of review we are accustomed to receiving, and it is very disheartening to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The pictures way over sale this place. Checked in around 8 pm and the “Lobby” which is really just a narrow check in counter looked like a pay day cash advance place. A huge security glass ran the length of the counter. A 55 inch TV directly across from you showing you are being recorded. Guy in front of me was complaining his room had no towels,toilet paper, or anything. There are so many people coming and going and hanging out smoking next to their cars. It was weird. The furniture in the room was something you’d see at a ... read more
Business response:
Thank you for sparing some time to share your detailed review. We are disheartened to know that you were not satisfied with your stay. We sincerely apologize for the condition of the furniture and the cleanliness issues in your suite. We will share your concerns with the appropriate individuals in an effort to enhance our guest experience. We hope to receive an opportunity to redeem ourselves. Sincerely, Hotel Management
Melissa, the assistant manager has for the last week refused to follow company policy and has not only refused to send my cell phone that was accidentally left there, but is the rudest and most uncooperative individual I have ever had the displeasure of dealing with. Not only did she refuse multiple times to follow her employer's rules, she intentionally lied to us about their procedure, then told us she didn't care if the phone sat there forever. Rude is a compliment. This person should NEVER be allowed to talk to a custome... read more
Business response:
Thank you for being our guest and for the feedback. We regret to learn that you misplaced your phone at our property and the difficulties this caused you. It is apparent that we missed several opportunities to create a favorable impression you anticipated, and we are sorry for what transpired. We appreciate your patience while we investigate your comments. Thank you again for your time and consideration. Sincerely, Hotel Management
Business response:
Cody, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Juanita, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Extended stay in Elk Grove I left the hotel after an hour after checking in because there was a strong smell of cigarettes, weed, paint and dust. I tried my best to air everything out but the smell was so strong nothing worked. I ended up leaving tired with my 4 year old. I still haven’t received my refund from this inconvenience.
Business response:
Kimberlyn, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. It is unfortunate that you had to leave us earlier th... read more
Business response:
Paula, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.