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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t realize I’d be camping. The room, hallway and elevator smelled of cigarette smoke and the kitchenette lacked utensils, dishes, cups, coffee maker, pots, and pans. To be fair, it had a kitchen towel. So, I don’t know if the appliances worked. Certainly one of the nightstand lights didn’t. The staff was friendly. There is a Starbucks within walking distance.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Bad condition The a/c on my room wasn’t working properly, the shower was dirty… lights and fan they was broken, i’m not even able to take a nice shower because lights was not working right never stay there again.
Business response:
Santiago, thank you for evaluating your stay with us. We regret our beds were not to your comfort apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
The person in the counter was not realty welcoming , arrived around Night and checked out early around 0600 just take a brief rest from long driving. Same thing in the morning the woman in the counter seems started her day not right. Terrible service and linens are old and stinks.
Business response:
Thank you for staying at our hotel. We apologize for the inconvenience you had due to the unsatisfactory service you received from our associates and for the quality of the linens. We will share this with the appropriate individuals to enhance our service levels moving forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
It’s need to remodel, no breakfast, they did not clean our room , we were there for four days , had to use our own towels, buy our toilet paper
Business response:
Thank you for sharing your concerns. We are disheartened to know we were unable to deliver the stay you had desired. We are sorry you were disappointed with the overall condition of our hotel and the breakfast not being served. Please know, keeping the well-being of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements. Please also know, towels and toiletries are made available at th... read more
Abysmal property. The chain should be embarrassed by this location. Room smelled so bad it was intolerable and the hallway door had to be left open. The evening desk clerk tried to fix the problem by spraying apple scent into the room, to no effect. The next morning, was informed that the room was in such bad shape it wasn't actually supposed to be rented to guests. Promised a discount, which never arrived, and they should refund the full amount, honestly. Only positive part of the stay was their associate Amber, who was ver... read more
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Moreover, we request you to reach out to us as we would be happy to resolve any concerns you may have. On a positive note, we are happy you were pleased with the service our associates delivered. Thank you once more ... read more
Not happy Booked the room for two queen beds, but was told all they had was two doubles!
Business response:
Richard, thank you for the specific feedback about your recent stay. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,601 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.