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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Untidy room full of bed bugs and
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Run. Stay far away. Terrible. Would not stay here again which is pretty sad since I have lots of family in Elk Grove and it was one of the few places I could bring my husky. Remote control was filthy. Sheets stained. Toilet leaking that the floors had hard water stains. Bath tub clogged. Honestly, I’ve stayed at cleaner and cheaper hotels.
Business response:
Jamie, thank you for your honest evaluation. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel... read more
Room 208 and 218 never staying again. First room stunk of marijuana. Second room had a funk that could only be tolerated by keeping the windows open the hole time. When people shower in other rooms it sounds like a freight train is going by. Carpets are disgusting. Ironing board is severely unstable and the iron almost fell off several times. Office chair is stained and gross looking.
Business response:
Raul, thank you for staying with us. We apologize for the issues you experienced with your room. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
I was on the 2nd floor between rooms with barking dogs and loud music. The room in my opinion is rated a 2 star.
Business response:
Linda, thank you for taking the time to leave us your feedback. We apologize for your disappointing experience and for the disturbance you encountered due to constant dog barking. We work hard to provide a comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please consider giving us another opportunity so we can serve you better. Sincerely, Hotel Management
nice location. terrible 3rd party booking. i had to take back a day. it only saved $6. it was horrible trying to get ythe change. you should be ashamed of you cut-throat rip off!
Business response:
Orlando, thank you for your review. Although you liked our location, we are sorry for the issue you faced. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
They had a dryer catch on fire so place smells like fire and they have fans running that are very loud in lobby Terrible Stay
Business response:
John, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. We have asked our maintenance team to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,601 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.