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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the price!! The building structure was nice but as soon as we entered the hotel, it smelled like weed and other smells I can't described. On the second floor where our room was, the carpet was durty¬iced durty socks on the floor. When we entered the room, it was clean however, when i asked for an extra pillow, i was told that they didn't have extras so i was offered a blanket for a pillow instead. Furthermore, i also noticed long stay tenant. I feel, for the price that i paid, i should of have gotten a better pl... read more
Business response:
Beatriz, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. Unfortunately, we missed something during our process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
no rooms available when I arrived，even I have a reservation!!!
Business response:
Thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Skip it Skip this place. It looks nice on the outside but it needs a complete re-haul inside. Staff was very nice. Beware they will take a copy of your drivers license when you arrive.
Business response:
Thank you for your recent visit with us and for sharing your feedback. We want every guest who stays with us to have a positive experience, and based on your comments, we did not succeed in our goals. Please know, just like most hotels, we too require a copy of a valid photo ID, and we are sorry if this upset you. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Its a dirty and nasty place
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We will be working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Unsatisfied customer Tried charging me twice. My room wasn't ready at check in time. Had to wait a hour to get my room. Extremely noisey at 7am in the morning.
Business response:
Gerard, thank you for taking the time to share your feedback. We regret the noise disturbance you encountered and apologize that we were not able to provide you with a room of your choice. We will review your comments with our team to see what transpired and make sure we prevent such reoccurrences. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
I would not stay here again. Especially as a women traveling solo. It gave off a vibe that made me not feel safe and the lock on the door didn’t seem the most secure. The hallways smelled of weed and cigarettes. My bathroom was dirty, the toilet seat had urine and hairs. The bathroom counter too also had hairs. Housekeeping graciously “re cleaned it for me” . The entire room could use some updates and new paint or at least wipe down the dirty walls. I couldn’t use the refrigerator or freezer because it smelled so bad. Never,... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
WORST HOTEL STAY EXPERIENCE EVER!
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I didn’t realize I’d be camping. The room, hallway and elevator smelled of cigarette smoke and the kitchenette lacked utensils, dishes, cups, coffee maker, pots, and pans. To be fair, it had a kitchen towel. So, I don’t know if the appliances worked. Certainly one of the nightstand lights didn’t. The staff was friendly. There is a Starbucks within walking distance.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.