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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The beds were very uncomfortable, the stains on the carpet did not delight us either. If it weren’t for our displacement circumstances, we would have never stayed there.
Business response:
Thank you for your review. We are truly sorry for the cleanliness issues with the carpet. Your feedback will be shared with the housekeeping team for review and action. Also, your feedback regarding the bed will be shared with the appropriate team so that steps can be taken to improve our future guest experience. Please give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Dirty Place!! Was A Really Dirty Place I Would Not Come Again And Definitely Not Recommend This Place To Anyone!
Business response:
Gabriel, on behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have addressed this issue with our housekeeping department to see where steps were missed so that this does not happen again. We regret the inconvenience caused and we hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Hotels.com overbooked the hotel. When I tried to check in we were informed there were no rooms. Hotels.com is refusing to refund my money. I’m out for 2 rooms that night as we had to find a new room. Will never book through this 3rd party again.
Business response:
Lynnsey, thank you for your review. We are sorry for the incident you outlined and regret the inconvenience caused. Kindly note, as the reservation is made through a third party website, any amendment needs to be routed through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Disgusting Room was disgusting. Restroom had pubic hairs on toilet seat, shower curtain and shower. Furniture was in disarray. Deep scratches on drawers. Desk chair had residue on seat. Closet curtain had moisture stains. AC unit was dusty, controls were filthy.
Business response:
Thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with the appropriate teams to take the necessary actions. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never again staying at Extended Stay Iliked the Elk Grove area but this hotel was subpar. I will never ever book with an Extended Stay Hotel again. The outside looked in good shape but the lobby and rest of the hotel was run down. The room was supposed to be non-smoking but the minute we stepped in, it was apparent it was not. We were too exhausted from travelling to complain. The beds were extremely small doubles and the room hadn't been updated for at least 20 years.
Business response:
Amy, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible service The hotel overbooked and told me when I arrived that there was no room for me. I had already pre-paid the cost of the room. This is beyond unacceptable and they were not helpful at all.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.