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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Take your business elsewhere. The room I stayed in had tacks on the ceiling with streamers partially attached, bath tub had soap scum and you can tell it hadn’t been scrubbed. The bed smelled like someone was recently laying in it and the pillow stunk like sweat. The sheets had a bunch of hairs different colors. Elevators are dirty, stairs smells like cigarette smoke. Overall horrible place to stay, you would think an establishment would be clean. It all falls under management not paying attention to their staff and also sta... read more
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Once was enough! My short overnight stay was a bargain for the price, I thought. This place was nice looking on the outside but once you enter the lobby and the rooms it was terrible. Brown carpets and brown flooring should have been amy first hint. But it was the smell that told the story. It smelled smokey and just unclean. The service was very matter of fact and the atmosphere was for a particular type of clientele may I say. Even though my stay was a short overnight one, I would definitely not do it again even if the pri... read more
Business response:
Marcus, thank you for your recent stay and for taking time to provide feedback. We apologize for the smell and cleanliness issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will give us another chance in the future. Sincerely, Hotel Management
Bad It had a funny smell in hall the bathroom tub was not clean properly as I was laying in bed there was a bug of some sort all bad
Business response:
Yajaira, thank you for choosing to stay with us. We apologize for the smell and cleanliness issues you experienced in your suite. Your feedback has been shared for appropriate action, so it does not happen again. We hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
04/2020 Honestly it’s always something with Extended Stay America. First time I didn’t even get to check in and ended up sleeping in my car. I was told I’d get a free night stay and an apology to this day I haven’t received anything. This April I booked with them since I figuered things happen .. but I was charged double went through a hassle to get it back. The room smelt unbearable the furniture was so low everything was lower than my hip. Booked a room with a queen bed and I got a Full bed. No basic essentials in the rest... read more
Business response:
Thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more that you didn't experience our staff at their best. Your comments have been discussed with the appropriate team, and we are reviewing our procedures so this does not happen again. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincer... read more
April2020 Rooms smell, furniture is too low,which makes it uncomfortable to watch tv. Rooms are not well equipped with basic essentials enough shampoo to toilet paper. Management could also be better with hospitality. I was also over charged and went through a hassle to get it back.
Business response:
Thank you for choosing our hotel for your stay. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. We are truly sorry for not meeting your expectations with the room and for the inconvenience you experienced due to the smell. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with appropriate individuals and we have taken corrective action, so this does not happen ag... read more
Business response:
Tom, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to see. We regret the inconvenience caused, and we hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
Dirty an disgusting Our room smelled like it hadn't been opened in weeks. The place looked like it had not been cleaned in awhile. Crumbs on the bed, miss matched bedding, NO cups silverware or any amenities in the kitchenette. There where mouse droppings on the floor, "white powdery substance" inside the cabinets, air did not work, one small this one shampoo and thats the only thing. It was absolutely unacceptable for me an my children to sleep in. I called the front desk explained what our room looked like an requested ano... read more
Business response:
Anastasia, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.