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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled like smoke and pot. My bathroom had cigarette stains.
Business response:
Thank you for reviewing your stay. We are sorry for the odor and cleanliness issue you experienced in your room and regret the inconvenience caused. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We hope you will reconsider giving us a second chance to deliver the type of experience you all sho... read more
The property was old. The floor was hard wood floor
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your patience and would love for you to return for a much better experience. Sincerely, Hotel Management
Not a place I’d stay again Very outdated rooms
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize our hotel did not meet your expectations. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent stay. Sincerely, Hotel Management
never go here again This place was dirty and the floor was disgusting we asked them to clean it and they never did. The breakfast was cold coffee and granola bars and oatmeal when I asked if I could get some warm coffee he said you have a microwave in your room
Business response:
Doreen, thank you for being our guest. We apologize as our team did not action your complaint regarding the cleanliness issue. Your feedback has been shared with our housekeeping and front office teams, and we are working hard to deliver much better service that should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Check in staff was great. Check out staff couldn’t get off her personal phone call to even say anything to us. Got there kinda late and the room was dirty. Forgot to vacuum, wipe down the counters and sink and the bathroom was nasty. Toilet seat was also broken and slid to the side every time you sat down lol. Last couple times we went it’s kinda went downhill. We stay about once a month, sometimes twice and we may be looking at other options next time.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. We apologize for the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Also, we are sorry for the disappointing service you received from one of our front de... read more
Looks nice on the outside, but not on the inside The room was absolutely disgusting. The room smelled of body odor horribly. The floor was dirty and stained. There was crayon marks on the walls and snapchat names in the closet. There was no drain stopper in the shower or sink.all furniture has either been chipped or cracked. I did not want my children to step on the bare floor without shoes.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We regret the inconvenience caused and hope you will consider staying with us so we can make it up to you and your children. Sincerely, Hotel Management
My truck was broken into on the property. No security at this place especially at the parking lot. Three vehicles were broken into that night. I doubt ill will go there again
Business response:
Joseph, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The bathroom sink did not drain. Would be difficult to stay more than 1 day. No place to sit in the room for more than one person.
Business response:
Thank you for taking the time to review our hotel. We are sorry for the difficulties you experienced during your stay. We have shared your comment about the bathroom sink with our maintenance team to ensure it is working correctly. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
I arrived at the property at about 1:30am. I called the property in advance to make sure that would not be a problem. I was assured it was not and was instructed to use the house phone inside the entryway to call the person on duty whi would buzz me in. There was no answer when using this phone. I was just about to call the hotel from my cell when a couple arrived with a key to open the door. At that point a staff member came out of the laundry room to check me in. I reserved 1 queen but they only had 2 doubles available. Th... read more
Business response:
Thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.