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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good! This is probably one of the dirtiest extended stay ive stayed in. Cigarette butts all over and trash. Just on the outside. Hallways are dingy and smelly (pot smell]. Went thru 3 rooms to find one that is somewhat clean. 1 rokm wondow was cracked open which means AC is not working. 2nd room had hair all over counters and shower walls. Musty smell. 3rd room was ok. Bathtub is filthy. Looks like hadnt been cleaned. I made complaint to the front desk upon check out and employees agreed with me that this place was no... read more
Business response:
Dennis, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, so we are sorry to learn about the condition of our rooms and apologize for the inconvenience this caused. We take our commitment to cleanliness very seriously and will be looking into the feedback you provided. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent stay. Sincerely, Hotel Management
I did not have a chance to stay at the hotel due to personal reason. However, after reserving the room my card was charged.
Business response:
Michael, thank you for the review. We regret the inconvenience you faced with the charges. Please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope to have an opportunity to host you in the near future. Sincerely, Hotel Management
The smell, get a better bed sheet it’s a dirty hotel it has stain everywhere. Will stay there again and and on top of that it not peaceful I can hear the laundry.
Business response:
We sincerely apologize for the inconvenience you encountered in your room, which made your stay uncomfortable. The stress caused is undoubtedly understood, and your feedback about the odor and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures and improve our future guests experiences moving forward. We are also sorry for the noise issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to thi... read more
I don't complain at about much,, but when I walk into a room that smells of smoke so bad I have to buy air freshener just to be able to continue to be in it, that's a problem. I use this app and your service often. I also gave a deposit for the room that was never credited back on my account. That's another issue, I only stayed for a few hours and didn't even shower in the shower because it was totally disgusting. I would like something done about this. The first problem was a double charge for the room on my card, then the ... read more
Business response:
Chelsey, thank you for being our guest. We are sorry for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not reencounter such a problem moving forward. We also offer our apologies for the issues you had regarding billing. Your satisfaction is our prime concern, and we humbly request you to get in touch with our associates at the front desk as they will be happy to assist you. Sincerely, Hotel Management
Don’t stay here Door lock up side down and not secure the property manger stated “yeah a few were like that” Breakfast table in room not sturdy leg appeared to be broke Counter tops damaged
Business response:
Cathy, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Also, your feedback regarding the door will be shared with our team so that they can take the necessary steps to ensure better experiences for our guests We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room was supposed to be non smoking but it smelt terrible. The smoke smell was even in the towels. So bad
Business response:
Mario, please accept our apologies for not living up to your standards, and we regret the inconvenience it caused. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of your room. Meanwhile, please be assured your concern will help us enforce our no-smoking policy more efficiently. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.