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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Flophouse The outside property is dirty, the lobby and elevator dirty. Unfriendly staff, patron and front desk staff yelling and arguing. Ghetto! Upside, there’s a Starbucks within walking distance.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. We also apologize for the unpleasant experience with our associates. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
The room could be cleaner, the microwave was dirty and the elevator floor is dirty. I did not feel good about taking a shower the room just didn’t look clean and fresh, even the floor in the room did not look clean. I will never stay here again.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerel... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Joshua, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Don't stay at this hotel. We requested a non-smoking room and they gave us a smoking room ...a couple of times the elevator didn't work we had to take the stairs ...there was an outlet at the sink that didn't work.. the remote control for the television didn't work... thermostat for the heat and air did not work.
Business response:
Debra, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
I couldn’t stay the night! I checked in for 5 minutes and then checked out
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience. Sincerely, Hotel Management
I had reserved a one bed because me and my spouse were staying the night come to find out when I go to check in that they ran out and gave me a 2 bed why do I need a 2 bed it’s so unprofessional that if you see my reservation why do you let the room I requested run out that was so inconvenient for me we literally did not sleep good because of how small the beds where for 2 they really need to call the customer and inform them if they run out not just expect us to be ok with it so unprofessional and very dirty they have compu... read more
Business response:
Please accept our sincerest apologies as we were unable to accommodate in the room of your choice and regret the cleanliness issue you encountered. We have shared your comments with the housekeeping team to be more diligent in their efforts. We hope you will visit us again in the future so that we can try our best to provide you the room that best meets your need. Sincerely, Hotel Management
elevator was broken shelf and curtain broken small tv
Business response:
Thank you for the feedback. We are sorry for the issues you mentioned and regret your stay was not a pleasant one. Your comments have been shared with the appropriate team so that we can improve our service and facilities moving forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
For check in the staff member wanted the name of every person staying in each . Usually I only have to give my name because I am the one paying for the room and found them needing all this information odd and it felt a bit intrusive. I questioned the staff member why she need so much information and the only explaination she could give is because her manager said so . Also I paid for a cot and the staff had me carry up my own sheet for the cot and they only brought it up after I had to remind them . Lastly the only elevator ... read more
Business response:
Ree, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future visit so we can... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,601 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.