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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most outlets plug bad, key card reader or door locks bad most can’t open the doors
Business response:
Dear Kwong, Thank you for the review. We sincerely apologize for your challenges with the outlets, key card reader, and door locks. Your feedback is valuable, and we will address these concerns with our maintenance teams to ensure a smoother experience for our guests. We take these matters seriously and will work diligently to resolve them. We appreciate you bringing this to our attention and your understanding and hope to provide a more seamless stay. Sincerely,Hotel Management
Room is outdated. Some lights were shorting out and one was completely off …carpet had smell to it ….blower in bathroom is super loud. Bed was hard with flat pillows which makes it hard to sleep .asked for extra pillows bit was told hotel was running short . Sofa recliner does not work properly….door was missing do no disturb sign ….ac unit is outdated and loud ….do not recommend staying at this hotel …
Business response:
Dear Amresh, We would like to express our sincere gratitude for sharing your feedback regarding your recent stay with us. We appreciate your honesty and value your insight into the areas where we need to improve our services. We are committed to providing you with the best possible experience and are disappointed to hear that we fell short of your expectations. Rest assured that your comments have been taken seriously, and we will take all necessary steps to address the issues you raised. Thank you for your patience, and we ... read more
Overbooked and we had no reservation. They blamed it on Expedia.
Business response:
Dear Carol, We deeply regret the inconvenience caused by the overbooking issue and the lack of a reservation upon your arrival. Please accept our sincerest apologies for any frustration or inconvenience this may have caused. While we strive to provide seamless experiences for our guests, we understand that mistakes can occur. We take full responsibility for any discrepancies and will work diligently to prevent such incidents in the future. Your feedback is invaluable, and we appreciate you bringing this matter to our attenti... read more
I only have myself to blame for booking this hotel Dirty run down hotel that smelled. I was extremely happy to leave.
Business response:
Dear Guest, We sincerely regret that your recent stay did not meet your expectations, and we apologize for any discomfort caused. Please know that your feedback is invaluable, and we are committed to addressing the cleanliness and maintenance issues you encountered to ensure a more pleasant experience for our guests. Your concerns will be shared with our respective teams to ensure this does not happen again. We understand the importance of a clean and inviting environment and appreciate your patience as we work towards impro... read more
Got a lot of mosquito bites had to check out early
Business response:
Dear Karina, Thank you for sharing your review of our hotel. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize for the issue that has kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Rude Guest The room overall was ok but the guest above me was very liud and stomping. Made me feel lile they were coming through the ceiling. I called the front desk they apologized and said they would address it. Had to call a 2nd time and she said they never answered. She said she would go up to the door. Needless to say the noise never stopped and I shouldn't have to call a 3rd time. It was not worth my money to be sleepy the next morning. I told the lady at the front desk the next morning and she just apologized 3 more t... read more
Business response:
Dear Charmaine, Thank you for being our guest and letting us know about your stay. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. Your feedback is valuable to us as we continuously strive to improve our guests' experience. Thank you again for staying with us, and we hope you will come back to experience our hotel the w... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.