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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t go! Dirty, trash all over, homeless people everywhere
Business response:
Rolando, thank you for being our guest. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team for review and action. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Good service and location. Clean room. Ac works great!
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Awful night at this stay We get to the lobby to check in and they cannot find the reservation i had made 2 hours prior to checking in. Spent 30 to 45 minutes on the phone with the booking company trying to find the reservation. We got the reservation found and were finally checked in to our room, but once we entered our room we had to switch rooms due to the fact that the bed wasnt made. There was only a fitted sheet on the bed and the rest of the linen that was either dirty and took off the bed from a prior stay or was clea... read more
Business response:
Vanessa, thank you for posting a review of your stay. Although you were pleased with our courteous staff, we apologize for the inconvenience you had at the time of check-in and the difficulties you had in your room. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate actions to prevent such incidents from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
This was honestly the worst hotel I’ve ever stayed in. I was put in a “non-smoking“ room that clearly had been smoked in for a long time. It was disgusting. The sheets looked like they had not been changed. There was hair on the sheets. There was hair on the toilet. The carpet was completely stained everything in this room should’ve been thrown out. The arm chair was threadbare. The dresser had a ton of paint chipped off and the fridge stunk. I slept a total of two hours because the smell of cigarette smoke was so bad in my ... read more
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your room and the inconvenience you had due to it. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
it's over all good Place to live
Business response:
Muhammad, thank you for the review of your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a kind review. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Bad vibe on people not even staying there There were about 6 guys and two working girls outside all night smoking weed and what not, stay would have been good if there maybe was some security at night to clean up the loiterers.
Business response:
Thank you for the feedback about your stay with us. We are glad overall you had a pleasant stay with us, but we are sorry for the unfortunate incident that occurred while you were here. Your concerns are valuable and will be shared appropriately. Thank you again, and we hope to welcome you back at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.