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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nothing
Business response:
Dear Tyler, Thank you for taking the time to share your feedback. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
The manager was very disrespectful and rude. I needed a late check out, because my ride hadn't gotten there yet. I asked, he wasn't very nice.
Business response:
Dear Monique, Thank you for choosing to stay with us. Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We are currently reviewing these concerns with our team to ensure that we promptly and appropriately respond to every guest request. Your input is greatly appreciated, and we thank you for taking the time to leave this review. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management
Lightning in the parking areas was not good. Area looked a little seedy. Bed was hard and noisy. Looked nothing like the pictures online. Floors were dirty. Could hair on the towels.
Business response:
Dear Ricardo, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. We look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
When I checked in the man at the front desk was rude. My room was disgusting. The only thing they did in the bathroom is put new soap and towels. It had not been cleaned. There was certain kinds of hair in the sink and the counter and toilet definitely had not been cleaned. The chair had crumbs on it and the comforter (which usually don’t get cleaned) had something on it. I left my room got a few hours, and when I came back my key card didn’t work. I had to wait 20 min for the receptionist to get off her lunch break and fix ... read more
Business response:
Dear LEEANN, We understand the importance of a fresh and clean hotel experience and sincerely apologize for not meeting your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Furthermore, we are disappointed to learn about the issues you encountered with the room key. We take this matter seriously and will look into this further to prevent similar situations in the future. Your comfort is our... read more
Not good very dirty. there were spiders and cockroaches the sheets and mattress is very old we will never return
Business response:
Dear Claudia, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management
Arrived about 9PM, nobody would or could check me in for 30 mins, staff hardly spoke English and that was just to get my key. 30 mins after I got my room, took a shower and the front desk worker and a security guard knock on my door saying I was flooding the room below. There were people yelling and fighting through the evening and early in the morning people were shouting on the front balcony.
Business response:
Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.