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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in, the first room I was assigned upon opening the door, I smelled pot and the bed was not made. I was then assigned to another room. Upon arrival to that room, the room had not been cleaned and the bed was not made. I was finally assigned to another room, not the size bed I had requested. The only saving grace, the bed was made. The carpets were filthy, the desk chairs dirty, spilled nail polish on the bathroom faucet and counter, the tub had pink stains, possibly mold. Overall terrible experience. If I could... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I went to check in and I had booked my room as a smoking room first they told me that I couldn’t get one because it is too late to book then when I showed her my booking information the lady at the front desk went on to say there wasn’t any available I told them that it was fine I just need a room, they then went on to ask how many people would be in the room I said two. They told me They needed the I. d of the second person I told them not a problem, I told my boyfriend to come into the lobby and from that point on is when ... read more
Business response:
We are very sorry we were unable to accommodate you this time. We are reviewing this incident with the concerned team members to see what went wrong. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
John, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Room was very dirty had a cigarette smell in a non-smoking room on top of that their was ROACHES IN MY ROOM!!!! Two in the bed one in bathroom and two in the kitchen very nasty and disgusting will DEFINITELY NOT stay here again!!!!!
Business response:
We sincerely apologize for the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
the room looked like it was in construction with holes in the ceiling and the walls the bed made a lot of noise the bathroom was not very good there was no trash can in the bathroom and the trash can that was in the kitchen area was full of garbage when we enter the room👎
Business response:
Beto, thank you for being our guest. We apologize for the poor condition of your room. Please be assured that we have staff scheduled daily to perform routine maintenance throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. We will absolutely be more diligent in our efforts. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Ok room for the night Just needed a place for the night. Room was ok, bed could have been more comfortable, but it was clean. Check in staff was friendly.
Business response:
Thank you for being our guest. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Ruby, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Roaches This property had roaches
Business response:
Odyssey, thank you for being our guest. We apologize for the inconvenience you experienced due to the roaches in your room. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Never again The girl in the office was beyond unprofessional and rude..I've never been treated so poorly..I'll never come to this chain again
Business response:
Jessica, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.