This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Brian, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I didnt like anything!!!! The rooms are very dirty, stincky and old.
Business response:
Jay, thank you for your review. We apologize for the odor and cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Filthy end tables and table wasn't wiped down properly.... hotel comforter was filthy and unwashed.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Terrible customer service Check in took 45 minutes The front desk clerk was unable to process my reservation was uneducated on how to do so I have used hotels.com several times hotels.com was actually the party that got this taken care of for me because the front desk clerk was unaware and told me that I would not be able to get in and I would have to wait I had to wait for another attendant to come in so that I could check in I was highly upset and put off
Business response:
Kemon, thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
better maintain and less smell the odors from the room are realy nasty
Business response:
Thank you for visiting us. We apologize for the odor and cleanliness issue you encountered in your suite. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Smh Nothing matched up to the pictures in the listing. My first room had lime and rust on kitchen and bathroom sink and tub, walls had damage and needed fresh paint, furniture is old and broke down, curtains were dirty and stained. Mouse holes along edges of the carpet. Hair in the bedsheets. Missing pictures on walls. I had to reactivate my key card 4 times. Worst experience ever and I ended up leaving at 3:30am because I couldn’t sleep in the bed that they only left two small pillows in. When I asked for extra towels I was... read more
Business response:
Ruben, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.