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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Peter, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Mauricio, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Misleading The pictures of the rooms are actually pictures of models. The room had a very uncomfortable mattress, peeling paint, heavily stained carpet, bathroom sink, the hood over the stove was not fully attached. You could actually see daylight through the entry door, so much daylight that you didn't need a light to see. This is just a poorly kept hotel. It looks nice on the outside, but no upkeep. I stayed at an extended stay last year in Great Falls, MT and was very impressed. This place in Sacramento, CA is apparently ... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Don't waste your time or money The hotel is conveniently located off the hwy and looks nice enough from the outside but the room needs a serious renovation. The carpet was nasty, it had multiple stains, the bathroom sink had over 10 cigarette burns - in a non smoking room. The kitchenette really needs a facelift. The drawers were peeling away and the range hood was dangling from one side. The bed was hard and warn out, we could feel springs but we couldn't sleep anyway due to the cigarette odor that was apparently coming fro... read more
Business response:
We're so sorry we failed to deliver a completely superb experience on your recent visit to our hotel, and we thank you for letting us know where we need to improve. We want our guests to be 100% happy with every aspect of their stay, from check-in until check-out, and every minute in between. From your comments, it appears we need to do some work in certain areas -- and we will! We would love to welcome you back on your next visit to our city to show you how we have improved. Sincerely, Hotel Management
Never again I was here for a funeral, the room was ok, the carpet had a heavy Oder of dog pee, I wet and bought some deodorizer for the carpet and spray for the room, that didn’t help, the carpet needed to replaced. There was no safety latch on the door, it was re placed after the head board fell and hit me on the head. I would not recommend this place to anyone.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
only ok its was nice stay but there were roaches and no safty lock on the door other than that it was fine
Business response:
Cherise, thank you for taking thetime to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Dirty They only had a smoking room when I got there. The room was dirty. Linens and towels were clean but the floors and sink, tub, shower and kitchen was dirty.
Business response:
Angela, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are takenimmediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Clean and convenient location
Business response:
Jovana, thanks for choosing Extended Stay America. We are delighted to know you liked our well-maintained property and that you were impressed with our location as it was close to many restaurants and shopping venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
DEPLORABLE AND HORRIBLE! Hotel was horrible staff wasn't much better and because of a mistake on this website it caused a wrong booking the hotel charged me an extra 10 per night and didn't offer to give me the room I thought I booked for the same price. I've stayed at other esh hotels and they all provided fruit with the small amenities for breakfast and this hotel had none. It was one of the worst hotels we've ever stayed in and we've stayed at motel 6 that was better than this. Just an overall bad experience. I won't ever... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize if you were overcharged during your stay. We assure you that this was not intentional. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.