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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken water faucets. Dirty. Went to turn on water in kitchen sink and I was holding the whole fixture in my hands. All corroded
Business response:
Steve, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
we ask for a 12:00 p.m check out and she said we don't have time for that and we need to check out at 11:00 a.m and she lied to our face and said that every time we stay here we always had a complaint, which is not true. We even told them about the mouse in the room and the fridge was not cleaned and stain in the fridge, don't stay here if you can avoid it. It is full of incompetent people.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
There are incompetent people and that works there and place is dirty.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry our service was not to your expectations. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It rained on me literally the heater didn’t work I was told there was no covers the night manager was rude and never got back to me however the General manager was absolutely amazing she very sweet and moved me to a new room right away the morning crew as well
Business response:
Thank you for your review. We are sorry you did not find one of our staff members at her best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. However, we are glad your issue was resolved to your satisfaction. We hope to have another opportunity to welcome you back soon for a better experience. Sincerely, Hotel Management
this place was filthy spider webs and stains in the entry way of the room, hair in the tub, crumbs on the table and the floor........stains on the headboard
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future vis... read more
Dirty sheets, dirty room it was a terrible experience.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.