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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirtiest hotel Ever! There was blood stains on the pillowcase and the floor!
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Lots of updates and remodeling is needed here. All of the furniture and fixtures had many wear marks. The electrical outlet in the bathroom was dead. There was an iron, but no ironing board. One had to be careful about getting into and out of bed because the bed would move underneath you as you entered or exited the bed. On the plus side: The mattress was very comfy and the firmness of the pillow was "just right."
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Worse hotel ever This is the worse hotel I have ever stayed at, very poor service. Check in is at 3pmour rooms were not ready until 5pm so we left to our party and when we got but at 1am o e of the room was still not ready had to go back to the office and they assign us another room and were upset because we went to the office at that time. The staff there are very rude. Never staying there again and we make reservación for 4 room. Very bad experience .
Business response:
Thank you for staying with us and for taking time to share your concerns. We cannot apologize enough for the lack of attentive service you described. Our number one priority is excellent service and what you mentioned in your review does not meet that standard. Your comments will be shared with our team to prevent such mistakes in the future, and we hope this does not prevent you from coming back another time for an outstanding experience. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Happy! All our needs are met so we’re a happy camper.
Business response:
Thank you for the outstanding five star rating of your stay at Extended Stay America. We are so happy you enjoyed your stay with us, and we hope you will come back each time your travels bring you to our lovely historic city. Thank you for being our guest. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
They have an elevator and nothing looks trashy the front desk is polite and calls you to make sure you made it to your room
Business response:
Ashantia, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
PAID TOO MUCH FOR THE INCONVENIENCES I ENDURED! CHECKED IN & RM WAS NOT AS TIDY, THE AC BLEW HOT AIR & BATHRM HAD NO VENT, WHEN I WOD CALL FRONT DESK FRM RM PHONE, NO ONE ANSWERED, THE STAFF WAS NOT GOING TO DO ANY MORE THAN NEEDED, THEY SEEMED ANNOYED IF YOU ASKED ANYTHING, THE OVERALL APPEARANCE OF HOTEL LOOKED RUN DOWN & DIRTY, SAW BUGS IN RM, NOT MUCH SELECTION FOR TV ENJOYMENT, AMENITIES WERE NOT PROVIDED LIKE POSTERS IN RM, LIMITED ITEMS, "DO NOT DISTURB" SIGN WAS NOT AVAILABLE, UNLESS YOU STAYED LONGER, ELEVATOR ACCES... read more
Business response:
Larla, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.