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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad hotel experience Honestly looks good from outside and pics but inside the hotel is was nasty carpet really dirty smells really bad , you should renew this hotel for sure ! Honestly I won’t stay there never again
Business response:
Andres, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Dont do it! It sucked. I booked online and they had no rooms available when i got thete. Guest service sucked ass. Most unprofessional staff.
Business response:
Antoinette, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Animal feces dried and on walkways. Front door had large gap when closed. Room smelled of marijuana. Walls in desperate need of a paint job. Elevator filthy. Next to interstate on-ramp so traffic fairly noisy.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Bad experience They take forever to help me out with my reservation, they make me wait outside for ever and was super hot, so very disappointed
Business response:
Joaquin, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Horrible area. Pumps and prostitution going on outside of hotel. My room was a non smoking room but smelled like marijuana and I took Lysol wipes to clean surfaces and everything was dusty and dirty. My door handle was broken from the outside.
Business response:
Irene, thank you for staying with us and for reviewing your experience. We regret not meeting your expectations with regards to our location and apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
The floor was. Filthy!!! The bed was hard. Front fest was overworked , and the kept my deposit without reason
Business response:
Traci, thank you for being our guest. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.