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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Used my free night never should have done it Well the stay was good till i saw a bug crawling on the wall then by the bed there was a pumpkin seed it looked like which bed bugs are often relembling that ....i was moved to a different room and the heater wasnt all that hot ....but i didnt feel like calling front desk cause my cell phone was the only phone in that second replacement room
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback regarding the housekeeping and maintenance issues are shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Analilia, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room has a very bad smell, very noisy at night; the furniture needs some maintenance and to be more careful with the bathroom sanitation. Not happy!
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
What was unique was i was able to have my companion animals w/me here before w/out additional fee's. NEVER was i asked for PAPERWORK to prove they indeed were Companion/servise/therapy animals.... I was charged an extra $50 per night for their stay... Thats $100 extra dolllars that i didnt have that coulda went to food for stay.... Also, the cleanleness was terrible! It reaked of smoke, the burners didnt work, and no garbage cans. Floor was not mopped out because i walked in my socks for about 2 min in room..... Black bottem... read more
Business response:
Thank you for taking the time to post a review. We are sorry for the cleanliness issue you encountered and regret the disappointment you had with our pet charges. Please know our third party website clearly states about the pet charges. Also, your comments have been shared with the housekeeping team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Managemen... read more
Roaches in the bathroom...disgusting!!! The whole room needs to be deep cleaning .
Business response:
Christopher, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
John, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.